Jobs at ECLAT HR Consulting

Responsibilities
The ideal candidate will (but is not limited to):

• Manage and maintain the general ledger, ensuring all financial transactions are accurately recorded and reconciled.
• Reconcile daily sales and revenue streams from various point-of-sale (POS) systems.
• Process accounts payable, including verifying invoices, processing payments to vendors, and managing vendor relationships.
• Prepare, review, and analyze monthly, quarterly, and annual financial statements, including Income Statements (Profit & Loss), Balance Sheets, and Cash Flow Statements.
• Generate financial reports and summaries for management to aid in decision-making.
• Manage accounts receivable, including invoicing guests/clients, tracking payments, and following up on overdue accounts.
• Assist with payroll processing, ensuring accurate calculation of wages, deductions, and timely disbursement to employees.
• Monitor daily cash flow and ensure sufficient funds are available for operational needs.
• Conduct regular bank reconciliations to ensure accurate recording of financial transactions and identify any discrepancies.
• Track expenses, analyze variances, and identify areas for cost reduction without compromising service quality.
• Support the budgeting and forecasting processes by providing historical data, analysis, and insights.
• Ensure compliance with all relevant tax regulations (e.g., VAT, WHT, PAYE), accounting standards, and company financial policies.
• Stay updated on changing tax laws and regulations in Nigeria to ensure compliance.
• Implement and maintain effective internal financial controls to safeguard the organization's assets and minimize financial risks.
• Ensure adherence to all financial policies, including those related to cash handling, guest payments, and expense reporting.
• Participate in internal and external financial audits, providing necessary documentation and explanations.
• Assist with inventory management, ensuring accurate valuation and control of stock.
• Collaborate with other departments to gather financial data and provide financial insights as required.
• Prepare various financial reports for management, highlighting key financial performance indicators.
• Participate in year-end closing procedures and assist with external audits.

Requirements

• Bachelor’s Degree in Accounting, Finance, or a related field is required.
• Professional accounting qualification (e.g., ACA, ACCA, ICAN) is highly preferred or in progress.
• Minimum of 5 years of professional accounting experience, with at least 2 years in the hospitality industry.

Required Competencies:

• Exceptional analytical and problem-solving skills.
• High level of integrity, trustworthiness, and ethical conduct.
• Meticulous attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Excellent verbal and written communication skills for clear financial reporting.
• Proactive and self-motivated with a strong work ethic.

go to method of application »

Responsibilities

• Supervise all food production stages from preparation to plating, ensuring impeccable presentation, flavour profiles, and consistency.
• Oversee specialized catering events, developing bespoke menus and managing all associated kitchen logistics.
• Direct and inspire the entire kitchen brigade, assigning tasks, scheduling shifts, and fostering a disciplined yet supportive work culture.
• Manage kitchen equipment, ensuring proper operation, regular maintenance, and timely repairs or replacements.
• Ensure all dishes meet the highest standards of taste, texture, temperature, and visual appeal before leaving the kitchen.
• Conduct regular quality checks on ingredients, prepared food items, and overall kitchen cleanliness.
• Collaborate with management on budget formulation and financial forecasting for the kitchen department.
• Manage kitchen budgets, meticulously controlling food and labour costs, and analyzing financial reports to identify areas for improvement and efficiency.
• Conduct regular quality checks on incoming ingredients, prepared dishes, and overall kitchen cleanliness to ensure the highest standards are consistently met.
• Oversee the maintenance and proper functioning of all kitchen equipment, arranging for timely repairs and replacements as needed.
• Stay abreast of industry trends, competitor offerings, and new culinary technologies to keep our establishment at the forefront of gastronomic excellence.
• Develop and implement employee scheduling for kitchen staff to ensure adequate coverage while managing labor costs effectively.
• Manage any disciplinary actions or conflict resolution within the kitchen team, promoting a respectful and professional working environment.
• Participate in marketing and promotional activities related to food and beverage, including creating special menus for events or seasonal promotions.

Education and Work Experience

• Minimum of 7 years of progressive culinary experience, with at least 3-5 years in a Head Chef in a culinary setting.
• Proficiency in kitchen management software and standard office applications.
• Exceptional leadership, communication, and organizational abilities.
• Proven capacity to perform effectively under pressure and manage multiple priorities simultaneously.

Required Competencies:

• Unwavering passion for culinary arts and an innate drive for perfection.
• Natural leadership qualities, inspiring confidence and fostering a collaborative spirit within the team.
• Strong organizational skills and meticulous attention to detail.
• Proactive problem-solving mindset and a resourceful approach to challenges.
• Resilient and adaptable, maintaining composure in a dynamic, fast-paced environment.
• Excellent interpersonal skills, fostering positive relationships with both kitchen staff and front-of-house teams.

go to method of application »

Responsibilities

• Execute day-to-day F&B service tasks efficiently and professionally, such as setting up dining areas, clearing tables, restocking service stations, or preparing basic beverage setups.
• Provide administrative support for F&B operations, which may include assisting with inventory counts, entering data for daily sales reports, or managing reservation confirmations.
• Directly assist guests with F&B inquiries, seating, order taking, or general service requests to ensure a positive dining experience.
• Manage and organize F&B consumables (e.g., napkins, cutlery, condiments) and small equipment, monitoring stock levels and assisting with requisitions.
• Coordinate minor logistics for F&B activities, such as preparing for special events, setting up buffet lines, or assisting with delivery of F&B supplies.
• Perform hands-on service tasks as required, including delivering food and beverages to tables, assisting in dishwashing, or supporting kitchen prep work.
• Maintain accurate records specific to F&B operations, such as daily checklists, temperature logs, or waste reports, ensuring information is current and organized.
• Collaborate effectively with F&B team members (e.g., servers, bartenders, chefs) to ensure seamless service flow and a harmonious work environment.
• Identify potential operational inefficiencies or service issues within F&B and proactively communicate them to the F&B Manager or Outlet Manager for timely resolution.
• Adhere strictly to all F&B-specific company policies and procedures, including food safety regulations, hygiene standards, and service protocols.
• Assist in preparing basic F&B reports or summaries on daily service, inventory usage, or guest feedback as requested.
• Support F&B-related project tasks and initiatives, contributing to their successful completion, such as seasonal menu rollouts or special promotions.
• Handle incoming communications related to F&B inquiries, such as phone calls for reservations or event bookings, directing them to the appropriate personnel.
• Assist with the setup and breakdown of dining areas, event spaces, or bar stations, ensuring readiness for service.

Education and Work Experience

• A Bachelor's degree in Hospitality Management or a related field.
• Prior experience 5 years) in a restaurant, hotel, catering, or other F&B service environment preferred.
• Basic understanding of F&B operations and service standards.
• Proficiency in using basic POS systems and standard office software (e.g., Microsoft Word, Excel).
• Strong organizational and time management skills with the ability to handle multiple tasks in a fast-paced F&B setting.
• Excellent verbal communication and interpersonal skills, with a focus on guest interaction.
• Ability to lift moderate weights, stand for extended periods, and perform physical tasks common in F&B environments.
• Further role-specific training will be provided as needed.

Required Competencies:

• Reliable and punctual, consistently meeting commitments and shift requirements.
• Positive and proactive attitude, eager to assist and contribute to a smooth F&B operation.
• Strong team player, willing to support colleagues across different F&B functions.
• Adaptable and flexible, able to adjust to changing service demands and guest needs.
• Detail-oriented, ensuring accuracy in order taking, setup, and cleanliness.
• Excellent problem-solving skills for addressing minor service issues quickly

go to method of application »

Responsibilities

• Lead and manage all guest service operations, overseeing daily activities across various guest touchpoints (e.g., front desk, concierge, guest relations, call center).
• Develop and implement comprehensive guest service standards and procedures (SOPs) to ensure consistent delivery of high-quality service.
• Ensure exceptional guest satisfaction by actively monitoring feedback channels, addressing complaints promptly, and implementing proactive solutions to enhance the guest experience.
• Train, mentor, and supervise guest service teams, fostering a culture of excellence, empathy, and continuous learning.
• Conduct regular performance appraisals for guest service staff, providing constructive feedback and identifying opportunities for professional growth.
• Manage and monitor guest service budgets, optimizing resource allocation and controlling operational costs while maintaining service quality.
• Implement and oversee systems for tracking guest preferences and feedback, utilizing data to personalize services and inform strategic decisions.
• Develop and implement employee scheduling for guest service teams to ensure optimal staffing levels and efficient coverage.
• Conduct regular service audits and quality checks to ensure adherence to established standards and identify areas for improvement.
• Lead daily briefings and regular departmental meetings with guest service teams to communicate updates, reinforce standards, and motivate staff.
• Handle complex or escalated guest inquiries and complaints, ensuring professional resolution and guest recovery.
• Stay abreast of industry trends, customer service technologies, and competitor best practices to continuously innovate guest service offerings.
• Prepare detailed reports on guest satisfaction metrics, service performance, and operational efficiency for senior management.

Requirements
Education and Work Experience:

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in guest service roles, with at least 2 years in a leadership or managerial capacity within a reputable hospitality or service-oriented establishment.
• Proven expertise in managing diverse guest interactions and handling service recovery.
• Strong understanding of customer relationship management (CRM) systems and guest feedback platforms.
• Exceptional leadership, communication (verbal and written), and interpersonal abilities, with a strong emphasis on empathy and active listening.
• Demonstrated financial acumen in managing departmental budgets and optimizing.

Required Competencies:

• Exceptional guest-centric mindset, with a genuine passion for service excellence.
• Strong leadership presence, capable of inspiring and motivating a diverse team.
• Highly empathetic and patient, adept at understanding and addressing guest needs and concerns.
• Excellent communication and interpersonal skills, able to build rapport and manage expectations effectively.
• Proactive problem-solver, with a calm and resourceful approach to challenges.
• Highly organized and detail-oriented, ensuring seamless guest experiences.
• Resilient and adaptable, thriving in a fast-paced, demanding environment.
• Strong decision-making abilities under pressure, with a focus on guest satisfaction and business integrity.
• Committed to continuous improvement and staying updated on service best practices.
• Professional and composed demeanor in all guest and team interactions.