Waiter / Waitress at Limewood Villa Hotel

Job Description

• A Waiter / Waitress is responsible for ensuring a guest in a restaurant, bar, or other dining area has a positive experience at Limewood Villa establishments by exhibiting excellent customer service.
• Your duties include greeting guests and taking their orders, communicating with members of the kitchen about orders, and carrying meals or beverages to the correct tables.
• Greeting guests and escort them to their tables and taking drink and food orders.
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
• Staying attentive to the needs of guests in the dining area.
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization.
• Communicate order details to the Kitchen Staff.
• Delivering food from the kitchen to the guests.
• Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
• Following health code standards with regards to the handling of food.
• Prepare tables by setting up linens, silverware and glasses.
• Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more.
• Inform customers about the day’s specials.
• Offer menu recommendations upon request.
• Up-sell additional products when appropriate.
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
• Check dishes and kitchenware for cleanliness and presentation and report any problems.
• Arrange table settings and maintain a tidy dining area.
• Carry dirty plates, glasses and silverware to kitchen for cleaning.
• Deliver checks and collect bill payments.
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
• Follow all relevant health department regulations.
• Excellent presentation skills.
• Team spirit.
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
• Attentiveness and patience for customer.
• Active listening and effective communication skills.