Waiter / Waitress at Efezi Southsea Nigeria Limited

Job Summary

• Waiters and waitresses in a hotel are responsible for serving food and drinks to guests while delivering excellent customer service.
• They are the direct link between the kitchen and the guest, and their service greatly affects the guest’s experience.

Responsibilities

• Welcome guests warmly and present menus
• Take food and drink orders accurately
• Answer questions about menu items
• Make recommendations when needed
• Write or input orders correctly into the system
• Communicate special requests (no pepper, allergies, etc.) to the kitchen
• Ensure orders are served correctly and on time
• Serve food and drinks professionally
• Check that meals are properly presented before serving
• Serve in the correct order (drinks, starters, main course, dessert)
• Refill drinks and attend to guests during the meal
• Prepare and present bills to guests
• Handle cash, POS, or card payments
• Return correct balance and receipts
• Follow proper cashier procedures
• Clear tables after guests finish
• Keep the dining area clean and organized
• Reset tables for the next guests
• Check on guests to ensure satisfaction
• Handle minor complaints politely and quickly
• Report serious issues to supervisors
• Thank guests and invite them to return
• Work closely with kitchen staff and supervisors
• Assist fellow waiters during busy periods
• Support banquet or event services when required

Skills Required:

• Good communication skills
• Friendly and polite attitude
• Ability to work under pressure
• Good memory and attention to detail
• Neat appearance and personal hygiene
• Basic math skills for billing.