Waiter/Waitress at Domeo Resources International (DRI)

Main Function

Waiters and Waitresses are responsible for delivering excellent dining service by taking orders, serving  food and beverages, and ensuring guests enjoy a memorable experience. They play a vital role in creating a 
welcoming atmosphere and maintaining the highest standards of hospitality and service in line with the  establishment’s brand.

Role Responsibilities 

Guest Service and Interaction

• Greet guests warmly and present menus in a professional manner.
• Take accurate food and beverage orders and relay them promptly to the kitchen and bar.
• Serve meals and drinks efficiently while ensuring correct presentation and quality.
• Anticipate guest needs and provide prompt assistance throughout their dining experience.

Dining Area Management

• Set up tables, arrange tableware, and ensure dining areas are clean and ready for service.
• Clear and reset tables quickly and efficiently between guests.
• Maintain cleanliness and orderliness of the dining area at all times.

Food and Beverage Knowledge

• Demonstrate good knowledge of menu items, daily specials, wines, and beverages.
• Make recommendations and upsell dishes, desserts, and drinks where appropriate.
• Provide information on food preparation, allergens, and ingredients as required.

Customer Satisfaction and Problem Resolution

• Ensure guests have a pleasant dining experience and handle complaints professionally.
• Escalate unresolved issues to the Supervisor or Manager.
• Collect guest feedback and relay suggestions for improvement.

Teamwork and Coordination

• Work closely with other wait staff, kitchen, and bar teams to ensure smooth service delivery.
• Support colleagues during peak service periods to maintain efficiency.
• Follow service protocols and comply with restaurant policies.

Cash Handling and Billing

• Present bills accurately and process payments using the restaurant’s POS system.
• Handle cash and card transactions with integrity and accountability.

Qualifications and Requirements

Education

• Minimum of SSCE / OND qualification.
• Hospitality training or certification is an added advantage.

Experience

• Minimum of 1–2 years’ experience as a waiter/waitress in a restaurant, hotel, or hospitality  environment.
• Experience in fine dining or luxury service settings is an added advantage.

Skills

Customer Service and Communication

• Excellent interpersonal and communication skills with a friendly, professional attitude.
• Strong ability to engage with guests and anticipate their needs.

Service and Presentation

• Good knowledge of dining etiquette, service procedures, and table settings.
• Ability to carry trays, serve multiple dishes, and handle food safely.
• Teamwork and Flexibility
• Ability to work effectively in a team and adapt to fast-paced environments.
• Willingness to work shifts, weekends, and public holidays.
• Problem-Solving and Multitasking
• Ability to remain calm and courteous under pressure.
• Strong organizational skills to handle multiple tables and tasks simultaneously.
• Numerical and POS Handling
• Basic arithmetic skills for billing and cash handling.
• Familiarity with Point of Sale (POS) systems is an advantage.