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  • Posted: Nov 7, 2025
    Deadline: Not specified
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  • Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
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    Virtual Banker, Africa China Banking (ACB)

    Job Description

    • To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
    • This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

    Qualifications

    • B.Sc in Social Science or related field.
    • Masters and Professional certifications can be an added advantage.

    Experience:

    • Mandarin speaking.
    • 1 - 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
    • Experience in telecommunications Support.
    • Understanding of Stanbic IBTC’s products and services.
    • Conceptual and practical knowledge of credit procedures, policies, and standards
    • Computer literacy, particularly with Microsoft Word, Excel and Power Point

    Additional Information

    Behavioural Competencies:

    • Adopting Practical Approaches
    • Articulating Information
    • Challenging Ideas
    • Convincing People
    • Exploring Possibilities

    Technical Competencies:

    • Banking Process & Procedures
    • Customer Understanding (Consumer Banking)
    • Product Knowledge (Consumer Banking)
    • Active Listening

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Stanbic IBTC on www.standardbank.com to apply

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