Travel & Tours Team Lead at Kaplo Africa

Overview

• As the Travel & Tours Team Lead, you will be responsible for overseeing the operations and strategic direction of our travels & tours subsidiary.
• You will lead a team dedicated to providing exceptional travel experiences for our clients while ensuring efficiency, profitability, and compliance with industry regulations.

Responsibilities
Strategic Planning:

• Develop and implement strategic plans to achieve business objectives and drive growth in the travels & tours sector.
• Identify market trends, customer preferences, and competitive landscape to capitalize on opportunities and mitigate risks.

Team Management:

• Lead, motivate, and mentor a team of travel agents, tour guides, and administrative staff.
• Foster a collaborative and supportive work environment, encouraging professional development and excellence in customer service.

Operational Oversight:

• Oversee day-to-day operations, including itinerary planning, booking accommodations, arranging transportation, and managing tour logistics.
• Ensure all travel arrangements meet quality standards and exceed customer expectations.

Customer Relationship Management:

• Build and maintain strong relationships with clients, vendors, and partners to enhance the company's reputation and expand its network.
• Address customer inquiries, concerns, and feedback promptly and professionally, striving to deliver personalized and memorable experiences.

Financial Management:

• Develop and manage budgets, forecasts, and financial reports to monitor performance and optimize profitability.
• Implement cost-saving measures and revenue-generating strategies to improve the company's financial health.

Compliance and Risk Management:

• Stay updated on industry regulations, travel advisories, and safety protocols to ensure compliance and mitigate legal and operational risks.
• Implement policies and procedures to maintain high standards of safety, security, and ethical conduct.

Requirements

• Bachelor's Degree in Business, Hospitality Management, Tourism, or related field.
• Proven experience in the travel industry, with at least a year in a leadership role.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• In-depth knowledge of travel software, booking systems, and industry trends.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Certification in travel management or tour guiding is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and advancement within the company.
• A supportive and inclusive work culture that values diversity and teamwork.
• Join our team and embark on an exciting journey to redefine the travel experience for our clients!