Travel Consultant at Travelwings

Key Responsibilities

• Handle customer queries via calls, emails, and chat related to flight bookings, fares, schedules and airline policies
• Assist customers with ticket issuance, reissuance, cancellations, refunds, and date changes
• Provide support for schedule changes, flight disruptions, and airline irregular operations (IRROPS)
• Coordinate with airlines, GDS systems, and internal teams to resolve customer issues efficiently
• Ensure accurate documentation and timely follow-ups on customer cases
• Adhere to airline fare rules, SOPs, and compliance guidelines
• Maintain high levels of customer satisfaction through professional communication
• Meet defined quality, productivity, and TAT benchmarks

Requirements

• Graduate in any discipline (Travel & Tourism preferred)
• 1–3 years of experience in travel customer support or airline operations
• Working knowledge of GDS systems (Amadeus / Galileo / Sabre)
• Experience with B2C or B2B travel clients is an added advantage