Holiday Vacation Associate at Club Concierge Africa

About the job

• The Holiday/Vacation Associate is responsible for designing, developing, and managing attractive and commercially viable holiday packages. The role involves collaborating with Destination Management Companies (DMCs), curating unique travel experiences, responding to client requests, and ensuring seamless fulfillment of travel products from concept to delivery. 

Holiday Package Development 

• Design and develop creative holiday/vacation bundles (flights, hotels, transfers, tours, experiences). 
• Curate unique travel experiences tailored to different customer segments (luxury, family, corporate, group travel). 
• Continuously research global travel trends and destinations to create innovative packages. 

Supplier & DMC Management 

• Build and maintain strong relationships with Destination Management Companies (DMCs), hotels, airlines, and tour providers. 
• Negotiate competitive rates and service-level agreements to ensure profitability. 
• Evaluate supp performance to ensure quality and reliability.

Commercial Viability & Pricing 

• Develop cost-effective and profitable travel packages. 
• Conduct pricing analysis and margin optimization. 
• Ensure all products meet company revenue targets and market competitiveness. 

Product Fulfillment & Delivery 

• Oversee end-to-end fulfillment of holiday packages (booking, confirmation, documentation).
• Ensure seamless execution of travel plans and high customer satisfaction. 
• Troubleshoot and resolve any travel-related issues before, during, and after trips. 5. Custom Requests & Tailored Packages 
• Handle bespoke travel requests and design customized itineraries. 
• Provide quick turnaround on inquiries with detailed, appealing proposals. 
• Personalize travel experiences based on customer preferences. 

Market Intelligence & Innovation 

• Monitor competitor offerings and market trends. 
• Introduce new destinations, experiences, and seasonal packages. 
• Recommend improvements to existing travel products. 

Collaboration & Internal Coordination 

• Work closely with Sales, Marketing, and Operations teams to promote and deliver packages.
• Facilitate training or product knowledge support to sales teams. 

EXPERIENCE 

• Bachelor’s degree in Tourism, Hospitality, Business, or related field 
• Minimum of 5 years’ experience in travel, tourism, or tour operations