Travel Consultant at VIP Express Tourism Limited

Job Requirements

• OND, HND or BSc in Mass Communication or relevant fields is required.
• 1year Prior experience as a Telemarketer or related field is compulsory.
• Eloquent with English language.
• Product knowledge.
• Telephone communication skill.
• Enthusiasm.
• Active listening.
• Customer service skill.
• Persuasiveness.
• Have excellent people skills and intuitive to client’s needs.
• Strong social and emotional Intelligence.
• Be fully bilingual (with a third African language being beneficial).
• Not buckling under pressure and be very target driven.
• Being calm when dealing with customer complaints and issues.

Job Responsibilities

• Work with team members on the call floor to meet sales and performance goals.
• Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes.
• Meet or exceed projected weekly and monthly sales goals.
• Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy.
• Accurately document the customer's personal information including phone number, address and other order information.
• Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs.
• Ask relevant leading questions to understand the customer's needs and recommend the best product or service for their purposes.
• Follow prepared sales script to provide accurate information about a products price, features and benefits.