Travel and Tour Consultant at HR Aid

We are looking to hire an experienced business travel and tour consultant for our client, a startup travel agency located at Gbagada, Lagos.

Job Responsibilities

• The Travel and Tour Consultant will provide expert travel advice, create travel itineraries, and deliver exceptional customer service to clients seeking to travel for leisure or business.
• Consult with clients to determine their needs and advise them on suitable travel options based on their requirements.
• Plan and organize travels from booking tickets to accommodation, securing rental transportation, and organizing itineraries. 
• Offer and promote different services and offerings, such as package tours, excursions, and travel insurance.
• Handle unforeseen problems and complaints and determine eligibility for money returns.
• Attend conferences to maintain familiarity with tourism trends. 
• Create and update electronic records of clients.
• Maintain relationships with key persons like hotel staff and tour operators.
• Meet profit and sales targets.

Requirements

• Proven working experience as a travel consultant.
• Excellent knowledge of traveling software (computer reservations systems, GDS systems, and e-travel).
• Proficiency in English; knowledge of additional languages is an advantage.
• Exemplary sales skills and customer-oriented approach.
• Well-versed in various areas of travel (domestic/international, business/holidays, group/individual etc.).
• Ability to present, persuade and communicate effectively.
• Demonstrable ability to handle crises. 
• Proficient in Galileo /Amadeus