Travel Agency Manager (Travel & Tours) at Sunrose Consulting

Our client is a reputable travel and tours agency with the approval of IATA, and a member of NANTA. Its operations are fully automated and fast. With over 20 Years of providing excellent Travel services to millions of Nigerians, the multi Award winning company is perfectly positioned to meet all its clients’ local and international travel and Visa needs. The Company is now seeking to recruit a Travel Agency Manager.

Reporting to the Managing Director, you will plan, organise, direct and control the operations of the agency. You will also coordinate and direct the activities of staff, overseeing not only the day-to-day tasks, but the hiring, training and evaluating of staff members as well. You'll need to ensure the agency delivers specialist, professional travel advice and offers a good range of competitive travel products to meet the demands of the customer. This will usually include an online booking service and tailor-made trips. You will also research new products and destinations, often by traveling to them and experiencing first-hand services available.

Responsibilities:

• Promote and market the business, sometimes to new or niche markets
• Manage budgets and maintain statistical and financial records
• Sell travel products and tour packages
• Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism
• Take part in familiarisation visits to new destinations, to gather information on issues and amenities of interest to consumers
• Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance
• Deal with customer enquiries and aim to meet their expectations
• Implement alternative and innovative ideas for achieving new business
• Oversee the smooth, efficient running of the business
• Motivate the sales team to hit and exceed their targets and ensure company profitability
• Meet regularly with team leaders to give them sales figures and plan how they approach their work
• Meet company directors who advise on strategy and find out about any local issues and future trends
• Oversee the recruitment, selection and retention of staff as well as payroll matters and staff training

• Deal with disciplinary matters and customer complaints.
• Research new products

Knowledge, Skills and Abilities:

• Minimum Bachelor of Science (B.Sc.) Degree or HND. A Masters Degree or equivalent will be an added advantage
• Must have a minimum of 5 years’ management experience from a reputable travel and tours company
• Strong written and verbal communication skills
• Proven sales and marketing abilities
• Organisational and planning skills
• Customer service skills
• Human resource management skills
• Financial management skills
• Marketing and selling skills
• Research skills
• Travel and/or management experience
• Strong leadership and team-building skills
• Time and risk management skills
• Resilience to cope with long hours and pressure at peak times
• A genuine interest in travel
• An awareness of the current trends in travel (e.g. sustainable tourism) and knowledge of popular and upcoming destinations is also important.