Ticketing and Reservation Officer at Adebola Sobanjo Company Limited

Location: Ikoyi, Lagos
Job Description

• Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Make Reservations / Bookings for Customers, Issuing flight tickets
• Make Ticket Booking, Quote Fare, and send directly to Customers or as directed.
• Arrange Reservations and Routing for Passengers at Request or as directed.
• Inform Clients of Essential Travel Information, such as Travel Times.
• Answering questions regarding dates, prices, and availability of flights.
• Helping passengers and customers with inquiries regarding changes or cancellations; and promoting special offers.
• Follow up on Enquiries and Convert it to Sales.
• Keep Informed of Business Changes that affects the Ticketing Area.
• Sell travel products.
• Build and maintain cordial relationships with all clients; meet and strive to exceed quality and productivity goal.
• Your duties/responsibilities maybe modified at the discretion of the management

Qualification/Requirements

• Applicants must have worked in a similar position; minimum of one year experience
• B.Sc/BA/HND/OND in any course but preferably in Marketing, Business Administration, Aviation, Transport Management.
• Must be computer literate and have the ability to use Microsoft office packages such as Word, Excel, and power point
• Good communication skills
• Male or female between the ages of 20 - 28 years.
• Resident on Lagos Island/VI/Lekki

Skills/Behaviors required:

• Good customer service skills.
• Interpersonal skills.
• Ability to handle customers' grievances without losing the customers.
• Willingness to work with a strong drive.
• Ability to multi task with a strong drive for result.
• Good written and communication skills.
• Must be able to handle pressure and work with less supervision.
• Strong persuasion and negotiation skills.
• Digital marketing skills are an added advantage.
• Must have integrity
• Must be honest
• Must be dedicated/committed to the job
• Must be humble
• Must be willing to grow the business

Salary: #50,000