Ticketing and Reservation Officer at Elizabeth Maddeux

Job Summary

• We are looking for an experienced and passionate Ticketing and Reservation Officer to join our team.
• As a Ticketing and Reservation Officer, you will be responsible for managing the ticketing, and reservation unit in our organization.

Key Responsibilities

• Make Reservations / Bookings for Customers, Issuing flight tickets
• Make Ticket Booking, Quote Fare, and send directly to Customers or as directed.
• Arrange Reservations and Routing for Passengers at Request or as directed.
• Inform Clients of Essential Travel Information, such as Travel Times.
• Answering questions regarding dates, prices, and availability of flights.
• Helping passengers and customers with inquiries regarding changes or cancellations;
• and promoting special offers.
• Using computer reservations systems to check availability.
• Determines whether space is available on Travel Dates requested by the Customer.
• Educate and Enlighten Customer on the New and Existing Products of the Company.
• Follow up on Enquiries and Convert it to Sales.
• Keep Informed of Business Changes that affect the Ticketing Area.
• Sell travel products.

Qualifications & Requirements

• Minimum of an OND qualification.
• 3 - 4 years ticketing experience
• Proficiency in the use of any of the 3 GDS is a must, especially Amadeus & Galileo
• Experience in tour packaging is a plus
• Strong Analytical skills
• Excellent written and verbal communication skills.
• A positive attitude and a growth mindset.