Telesales Team Lead at Renda Limited

We are looking for a results-driven Telesales Team Lead to manage and grow a high-performing telesales team for SCALE. This role will oversee outbound calling campaigns, lead conversion, customer engagement, and sales reporting to ensure targets are consistently met and exceeded.

Key Responsibilities

Telesales Strategy & Execution

• Lead, coach, and motivate a team of telesales agents to achieve daily, weekly, and monthly sales targets.
• Develop call scripts, sales pitches, and conversion strategies tailored to our VAS offerings.
• Monitor call quality and provide real-time feedback to improve sales effectiveness.

Lead Management & Conversion

• Oversee the qualification and nurturing of inbound and outbound leads.
• Collaborate with the marketing and field sales teams to optimize lead pipelines.
• Track conversion rates and identify opportunities for improvement.

Performance Management

• Set and track KPIs including call volumes, conversion rates, and revenue targets.
• Organize regular training sessions to improve team sales techniques and product knowledge.
• Conduct one-on-one reviews and team huddles to maintain motivation and alignment.

Customer Engagement

• Ensure that customer interactions are value-driven, consultative, and aligned with Renda’s brand.
• Maintain excellent customer relationship standards during and after the sales process.
• Act as an escalation point for customer issues during onboarding or activation.

Sales Reporting & Forecasting

• Generate and present weekly performance reports to management.
• Provide insights on customer preferences, objections, and product feedback.
• Contribute to quarterly sales forecasting and planning.

Key Qualifications & Requirements

• Bachelor’s degree in Business, Marketing, or a related discipline.
• 4–6 years of experience in telesales or inside sales, with at least 1–2 years in a leadership role.
• Proven ability to lead a sales team and drive consistent performance.
• Excellent communication, persuasion, and team management skills.
• Experience using CRM tools and telephony systems (e.g., HubSpot, Zoho, CloudTalk).
• Strong analytical mindset with the ability to interpret data and adjust strategies accordingly.
• Experience in logistics, mobility, or technology-based service sales is an added advantage.