Tele-Loan Collection Officer (Contact Center) at MK Trend Limited

Job Responsibilities

• Manage and review the debtors’ list to identify overdue payments.
• Contact customers via phone to remind them of due payments and offer assistance with repayment options.
• Build rapport with customers and maintain open communication until debts are cleared.
• Maintain accurate records of all customer interactions and recovery activities.
• Update payment records to reflect settled debts and avoid unnecessary follow-ups.
• Support businesses in reducing debt defaults to sustain operations.
• Respond to customer queries and concerns professionally.

Job Specifications
Qualifications:

• Minimum of SSCE / NCE / OND / HND.
• Previous experience in tele-sales or customer service is an advantage.
• Must not exceed 30 years of age.
• Strong communication skills in English.

Requirements:

• Basic knowledge of sales techniques and financial products.
• Strong verbal communication, active listening, and persuasion skills.
• Ability to work independently and in a team-oriented, target-driven environment.
• Self-motivated with a results-driven mindset.

Salary and Benefits

• Salary: N80,000 - N120,000 / month.
• Net Salary: Highly competitive salary from 100k and above
• Probation: Salary increment after three months
• Perks: Free lunch provided on weekends (during overtime shifts).