Technical Support Engineer at MBZ Technology

Job Description

• We are looking for a detail-oriented Technical Support Engineer to join our team.
• You will be responsible for addressing advanced technical issues, resolving integration problems, and assisting customers with technical challenges that go beyond basic support.
• This role is perfect for someone who enjoys problem-solving, troubleshooting complex systems, and ensuring that customers can use our SaaS product efficiently and effectively.

What You Will Do
As a Technical Support Engineer, you will:

• Diagnose and resolve technical issues reported by clients, including software bugs and integration problems
• Support customers with complex configurations, API connections, and advanced product setup
• Collaborate with development and product teams to identify and fix system errors
• Document technical issues, solutions, and process improvements for the team
• Provide technical guidance to Customer Support Agents for escalated cases

Requirements

• Experience with troubleshooting software, integrations, or network issues
• Strong understanding of SaaS products, web applications, and APIs
• Knowledge of HTML, CSS, JavaScript, or other programming basics is a plus
• Familiarity with version control, server environments, or cloud platforms is advantageous
• Excellent analytical and problem-solving skills.

Soft Skills:

• Strong communication skills, able to explain technical issues clearly
• Patience and empathy when assisting clients
• Ability to work independently and collaboratively
• Attention to detail and organized approach to problem-solving.

Work Structure:

• Remote / Hybrid (depending on team and client needs)
• Full-time role collaborating with Customer Support, Product, and Development teams.

What You Will Gain

• Exposure to real-world SaaS technical support challenges
• Mentorship from experienced developers and support professionals
• Hands-on experience with client integrations and technical problem-solving
• Opportunity for growth into senior technical or product roles
• Competitive full-time employment with benefits.