Career Openings at MBZ Technology Limited

Job Description

• We are looking for a detail-oriented Technical Support Engineer to join our team.
• You will be responsible for addressing advanced technical issues, resolving integration problems, and assisting customers with technical challenges that go beyond basic support.
• This role is perfect for someone who enjoys problem-solving, troubleshooting complex systems, and ensuring that customers can use our SaaS product efficiently and effectively.

What You Will Do
As a Technical Support Engineer, you will:

• Diagnose and resolve technical issues reported by clients, including software bugs and integration problems
• Support customers with complex configurations, API connections, and advanced product setup
• Collaborate with development and product teams to identify and fix system errors
• Document technical issues, solutions, and process improvements for the team
• Provide technical guidance to Customer Support Agents for escalated cases

Requirements

• Experience with troubleshooting software, integrations, or network issues
• Strong understanding of SaaS products, web applications, and APIs
• Knowledge of HTML, CSS, JavaScript, or other programming basics is a plus
• Familiarity with version control, server environments, or cloud platforms is advantageous
• Excellent analytical and problem-solving skills.

Soft Skills:

• Strong communication skills, able to explain technical issues clearly
• Patience and empathy when assisting clients
• Ability to work independently and collaboratively
• Attention to detail and organized approach to problem-solving.

Work Structure:

• Remote / Hybrid (depending on team and client needs)
• Full-time role collaborating with Customer Support, Product, and Development teams.

What You Will Gain

• Exposure to real-world SaaS technical support challenges
• Mentorship from experienced developers and support professionals
• Hands-on experience with client integrations and technical problem-solving
• Opportunity for growth into senior technical or product roles
• Competitive full-time employment with benefits.

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About the Role

• The Partnership & Business Development Lead will play a central role in expanding the reach and adoption of our SaaS product across Africa and international markets.
• This role is ideal for someone strategic, relationship-focused, and passionate about helping businesses leverage technology to scale.
• You will be responsible for identifying growth opportunities, establishing long-term partnerships, managing affiliates and reseller networks, and building strong connections with SME communities, business associations, cooperatives, influencers, and other strategic groups.
• Your key mission is to champion our SaaS product and ensure it reaches the businesses that need it most.
• This position is suited to someone who thrives in growth environments, understands the business landscape, and knows how to convert relationships into meaningful business outcomes.

Role Expectations
As the Partnership & Business Development Lead, you will:

• Build strong relationships with SMEs, business groups, associations, influencers, and reseller partners.
• Grow and manage the affiliate and partnership networks for our SaaS product.
• Identify strategic collaboration opportunities across industries and regions.
• Represent MBZ Technology in meetings, presentations, demos, and community engagements.
• Work closely with marketing and sales teams to convert partnership channels into sustainable revenue.
• Provide insights that shape product adoption and market expansion strategies.
• Track, monitor, and report partnership performance and outcomes.

What We’re Looking For
We’re seeking a proactive and entrepreneurial professional who:

• Understands the SME landscape and can connect with business owners, founders, and community leaders.
• Is confident presenting our SaaS product to partners, associations, and potential collaborators.
• Can develop and manage affiliate programs, reseller structures, and partnership pipelines.
• Thinks creatively about outreach, engagement, and strategic expansion.
• Has strong communication, networking, and negotiation skills.
• Is organized, self-driven, and capable of delivering measurable results.
• Has experience in business development, partnerships, or growth roles (experience in SaaS or tech is an advantage).

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About the Role

• We’re looking for B2B SaaS Sales Representatives who are confident, results-driven, and passionate about helping businesses adopt technology that transforms how they work
• This role focuses on showcasing the value of our SaaS product to SMEs, founders, and decision-makers.
• You will be responsible for conducting product demos, managing leads, following up with prospects, closing sales, and representing MBZ Technology as the first point of contact for businesses seeking modern digital tools
• If you enjoy communicating with people, explaining solutions clearly, and turning interest into revenue, this role is a perfect fit.
• You do not need a strict tech background; what you need is strong communication, confidence, and the ability to learn quickly.

What We’re Looking For
We’re seeking energetic and professional individuals who:

• Are confident speaking to business owners, managers, and decision-makers
• Can explain how digital tools solve everyday business problems
• Are comfortable running online demos and guiding prospects through our SaaS product
• Have strong follow-up skills and can convert leads into paying customers
• Communicate clearly, professionally, and persuasively
• Are targets-driven and enjoy achieving measurable results
• Can learn quickly and adapt to a fast-moving SaaS environment
• Have experience in sales, customer-facing roles, or B2B interactions (SaaS experience is a plus but not required).

Role Expectations
As a Sales Representative (B2B SaaS), you will:

• Conduct product demos and walkthroughs for SMEs and prospective clients.
• Convert inbound and outbound leads into paying customers.
• Build strong relationships with prospects to understand their business needs.
• Explain the benefits and features of our SaaS product in a simple, relatable way.
• Manage your pipeline, track leads, and follow up consistently.
• Communicate customer feedback to the team to improve the product and sales experience.
• Represent MBZ Technology with professionalism and enthusiasm.

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About the Role

• We are looking for a creative and highly skilled Graphic Designer to join our team. In this role, you will be responsible for creating compelling visuals that support MBZ Technology’s marketing, branding, product, and client engagement efforts.
• This role is ideal for someone with a strong design portfolio, excellent attention to detail, and a passion for translating ideas into visually appealing content across digital and print platforms.

What You Will Do
As a Graphic Designer, you will:

• Create high-quality visuals for websites, social media, marketing campaigns, and client-facing materials
• Develop graphics for product demos, tutorials, and presentations
• Collaborate with marketing, product, and development teams to maintain a consistent brand identity
• Design banners, flyers, posters, and other promotional materials
• Support motion graphics or video visuals (basic skills are a plus)

Who We Are Looking For
Technical Skills:

• Interested candidates should possess an SSCE, HND, or Bachelor's Degree.
• Proficiency in Adobe Photoshop, Illustrator, Figma, or Canva
• Strong understanding of digital design principles, typography, and color theory
• Ability to produce both marketing-focused and product-focused visuals
• Basic knowledge of motion graphics or video editing is a plus

Soft Skills:

• Creativity and excellent visual storytelling ability
• Strong attention to detail and consistency
• Effective communication and collaboration skills
• Ability to take feedback and iterate quickly
• Ability to meet deadlines and manage multiple projects

Work Structure:

• Remote / Hybrid (depending on team needs)
• Full-time professional role with flexible collaboration across departments

What You Will Gain

• Opportunity to work on real projects for a growing SaaS product used by businesses across Africa
• Collaboration with a dynamic marketing and product team
• Portfolio-worthy projects for both product and brand marketing
• Competitive full-time employment with growth potential