Alan & Grant, is a Human Resources and Business Advisory firm. By combining creative and strategic minds, we co-create relevant and impactful solutions to our clients.
...additionally, we are developing capabilities to create and manage a portfolio of HR & Enterprise Products aimed at enhancing employee performance, business agility and overall pr...
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The Team Lead for EPCI/Genco Markets is responsible for managing and growing client relationships within the EPCI and Genco sectors, serving as the main point of contact between the Supply Chain Unit and clients.
This role involves understanding client needs, ensuring satisfaction, and identifying opportunities for upselling, cross- selling, and expanding services to generate revenue.
The Team Lead leverages industry knowledge to offer tailored solutions, monitors market trends, and fosters collaboration between internal teams and clients to ensure smooth execution and issue resolution.
Key Responsibilities
Assists with the implementation of B2B, market development and client/customer engagement strategies, policies, and procedures to ensure the continued expansion, commercial growth and profitability of the business operations of Supply Chain Management Services
Identifies, builds, and nurtures strategic relationships with existing and prospective B2B and corporate clients to ensure consistent, profitable growth in, and market acceptance of supply chain management solutions and logistics services, with focus on boosting demand, revenues and profits of each offering.
Analyses market trends and competitors’ activities to guide the formulation of appropriate market response and client engagement strategies that will enhance the competitive position and growth performance of the company’s supply chain management solutions and logistics services.
Develops and maintains long-term relationships to ensure client satisfaction and drive business growth.
Establishes ongoing partnerships, continually improving service offerings based on client feedback and needs, leading to higher retention and loyalty.
Coordinates with procurement and supply chain teams for updates on offerings or potential upsell opportunities
Identifies opportunities for upselling, cross-selling, and expanding services to generate revenue.
Analyzes client accounts to uncover hidden needs, proactively recommending additional services, and driving incremental sales growth through strategic consultations. Reviews client contracts and service levels to ensure compliance and renewal timelines and proposes new opportunities for upselling or cross-selling within key accounts.
Engages with clients regularly to assess their business needs, challenges, and goals, tailoring solutions accordingly.
Conducts periodic meetings, surveys, and workshops to ensure a comprehensive understanding of evolving client demands and adjustments to the service model.
Stays informed about market trends, competitor activities, and industry developments to provide valuable insights to senior leadership.
Researches and analyzes the competitive landscape to offer recommendations for market positioning and differentiation.
Tracks competitor movements and market developments relevant to the industry and conducts competitive analysis and assesses risks/opportunities in the market.
Resolves client issues efficiently and ensures smooth collaboration between internal teams to execute client projects.
Coordinates with cross-functional teams to address client concerns, troubleshoot challenges, and ensure timely and quality delivery of services.
Tracks account performance and develops strategic plans for long- term account growth and business development.
Uses performance metrics and data analytics to assess account health, develop tailored action plans, and ensure continuous improvement in service delivery.
Prepares account performance reports and insights for internal review and presents quarterly health and revenue reports to the unit head.
Prepares and delivers regular reports on client performance, growth opportunities, and service quality to senior management.
Summarizes key insights, financial forecasts, and strategic recommendations, presenting them clearly to enable informed decision-making at the executive level.
Requirements
A Bachelor’s degree in Supply Chain Management, Logistics, Business Administration or a related field.
Master’s degree or relevant certifications (e.g., CIPS, CPSM) is an advantage.
Minimum of 5 years extensive experience in Procurement (with at least 3 years in the EPCI/GENCO sector).
Expertise in tendering, contract negotiations, and supplier relationship management.
Proven track record of managing complex procurement processes and achieving cost saving.
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