IT Supervisor at Solar Nigachem Limited

Job Function

• Manage the company website and email.
• Supervise installation, configuration and maintenance of hardware, software and network.
• Ensure system uptime, performance and reliability.
• Troubleshot and resolved IT issues.
• Monitor servers, database and cloud system.
• Manage backups, updates, patches and system upgrades.
• Ensure proper handling of IT tickets and service requests.
• Ensure data protection, access control and user permission.
• Ensure compliance with company policies and regulatory standards.
• Act as a point of contact between IT and other departments.
• Ensure fast resolution of staff IT complaints and provide adequate user training on the system and tools.
• Monitor cybersecurity risks and incidents.
• Provide network security to ensure minimal downtime.
• System Maintenance: Monitor network infrastructure and server performance. Act as an escalation point for and solving complex technical issues.
• Manage relationship with with technology vendors and service providers. Ensure that all systems, including security and backup, are fully operational.
• Assist in IT budget development, monitoring expenditures and managing inventory or assets.
• Analyse existing computer systems and making recommendation for upgrades and improvements.
• Develop manuals as well as policies, procedures and safety protocols.

Requirements

• Strong IT knowledge (Networks, systems, basic cybersecurity)
• B.Sc in either Computer Science, Computer Engineering or a similar qualification with  3 – 5 years of similar work experience.
• Problem-solving and decision-making.
• Time management and the ability to multitask.
• Recognise IT certification.
• Software installation and configuration. Practical experience installing and maintaining systems is an added advantage.
• Minimum of
• Ability to manage website and email management ( Outlook, Gmail, etc)
• User control and password management.
• Basic networking concepts ( LAN, WAN, IP Addressing).
• Strong written and verbal communication.