Team Lead, Customer Service at Stanbic IBTC Pension Managers Limited

Responsible for the review and processing of customer benefits applications, provide support to customer benefits related transactions within SLA. To proactively resolve customer related issues and where necessary ensure quick service recovery.

Qualifications

Minimum Qualifications

• First Degree Field of Study – General social science
• Professional qualification and or second degree will be an added advantage

Minimum Experience

• 3-4 Years’ Wealth Management experience in supervisory and administrative capacity.

Additional Information
Behavioural Competencies

• Making decisions
• Taking action
• Conveying Self-Confidence
• Empowering Individuals
• Directing People

Technical Competencies

• Coaching and Mentoring
• Communication Skills
• Business Administration Skills
• Access control systems
• Attitude of Customer Experience