Team Lead, CoE CRM / Business Applications Support at First Bank

Job Identification: 253
Job Description

• Lead proactive monitoring, operation and maintenance of applications in order to support operations and ensure compliance to relevant standards
• Provide technical direction in requirement definition, planning, coordination and implementation of applications
• Ensure prompt and effective delivery of applications to users
• Work with Enterprise Architects to manage the track of information on all applications
• Manage configurations, problems, incidents, IT service continuity and supply
• Contribute to effort to evaluate, recommend, integrate and coordinate enhancements to applications
• Review system configurations and ensure that the needed configuration elements are made available on site for installation
• Lead effort to provide support to all applications in production environment
• Supervise the planning and monitoring of event, fault and performance management
• Perform routine application analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
• Ensure all application issues are resolved and documented
• Fulfil service requests and perform routine maintenance and support activities
• Provide leadership and technical guidance to reports
• Serve as a member of the IT Services and Supplier Relationship Committee

Requirements
Education:

• Minimum of a First Degree or its equivalent in a IT related discipline
• Master's or a recognized professional certification will be an added advantage

Experience:

• 7+ years of experience in systems support/ administration
• 4+ years of management experience