Job Opportunities at First Bank of Nigeria

Job Identification: 252

Job Description

• Maintains application support processes, and checks that all requests for support are dealt in accordance with agreed process and procedures as it relates to Regulatory Applications.
• Uses relevant application management software and tools to investigate issues, collect performance statistics and create reports
• Conduct proactive monitoring, operation and maintenance of Regulatory applications for optimal performance and ensure compliance to relevant standards
• Ensure prompt and effective delivery of Regulatory applications to users and timely closure of all SLA
• Manage the availability and optimal Performance of Regulatory application configurations, problem and incident management to ensure IT service continuity and support
• Collaborate with IT Application Solution developers and other stakeholders to ensure new applications/customizations meet the bank’s operational standard.
• Participate in User review and User Acceptance Test (UAT) to ensure changes to production meet operational standard
• Collaborate with Information Security Operations Department (ISOD) to ensure that all the identified Regulatory applications’ vulnerabilities are remediated appropriately
• Assist with routine application analysis, and evaluation on resource requirements necessary to maintain optimal service levels
• Ensure all regulatory application issues are resolved and root cause(s) are documented in accordance with Bank’s standard procedure
• Fulfil service requests and perform routine maintenance and support activities on assigned Regulatory applications
• Participate in testing and exercising of the bank’s business continuity management of critical products and services as it relates to Regulatory applications
• Assist in closure of all internal and external audit exceptions as it relates to all Regulatory applications
• Regularly monitor, track and ensure that recommended patches from OEMs are tested and deployed up to date for Regulatory applications
• Assist with the Planning, design and execution of agreed End of Month (EOM)/End of Half Year (EOHY)/End of Year (EOY)activities for all Regulatory applications
• Generate team’s daily monitoring report
• Collaborate and engage OEMs and vendors for regular review of escalation and resolution of issues logged/raised
• Ensure issues logged on the service management platform are promptly resolved and closed to avoid breeches
• Attend to users’ enquiries, requests and issues originating through telephone calls, emails and other approved workflows and documents (ITSR etc)
• Update the team’s SOP with new and modified processes and activities
• Ensure detailed documentation of manuals, job cards and other documents referenced in carrying out support activities
• Perform other duties as may be assigned by the Unit Head, CoE Enterprise Applications

Requirements
Education:

• Minimum of a First Degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc.)

Experience:

• 5 - 7 years Post NYSC experience

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Job Identification: 256

Job Description

• Manage IT Risk team members to ensure applicable IT Risks (including emerging risks) are identified, evaluated, controlled and reported in a timely manner
• Facilitate and promote the understanding of Operational Risk and Compliance requirements within IT
• Coordinate and consolidate operational risks, issues (crystalised risks) and loss reporting of IT for presentation at the technology and services operational risk meetings as well as executive management operational risk meetings through the Business Operational Risk Manager.
• Coordinate periodic business monitoring (self-assessment) activities within IT and escalate findings and or breaches to IT Management through the self-reporting tool, when they occur
• Annual assessment categorization of 3rd party service providers
• Work with respective unit head to prepare IT’s Risk and Control Self Assessments (RCSA) plan, update and monitor execution of plan.
• Review assessment outputs from IT Risk Analyst and/or Senior Analyst; and prepare RCSA reports
• Ensure that all release and deployment packages can be tracked, installed, tested, verified and backed out (if required)
• Establish Assurance Management standards to cover client/external requirements
• Ensure that all IT processes and procedures are compliant with regulatory and applicable standard requirements
• Serve as liaison to auditors, consultants, and operational risk management team, regarding documentation and review of information compliance.
• Identify, analyze, and evaluate business continuity risks to help prioritize and guide appropriate mitigation efforts
• Participate in IT projects and initiatives to bring pro-active risk management focus into solutions

Requirements
Education:

• Minimum of a First Degree or its equivalent in a Business / IT related discipline
• Masters, MBA or a recognized professional certification will be an added advantage

Experience:

• 6 + years of experience in technology/ information security management
• 2+ years of management experience

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Job Identification: 257
Location: Head Office, Lagos

Job Description

• Assist to design, deliver and maintain IT’s knowledge management strategy, processes and procedures to ensure relevant information is collated, recorded, organized and shared across all enterprise IT
• Co-ordinate identification of knowledge gaps by working with supervisors and track defined measures for closure
• Plan and execute knowledge sharing and training sessions for IT staff. Draw up annual list of potential training and knowledge sessions for IT
• Identify IT Manning gaps by working with IT Leadership team and device strategy to close them through HCMD
• Contribute the development and maintenance of IT workforce sourcing and planning strategies to ensure the continuous availability of adequately skilled personnel to deliver IT services to the business
• Maintain IT knowledge portal, ensure portal is up to date with new information by encouraging contribution to knowledge database while ensuring that old information is archived and can be easily retrieved if required
• Review and approve content going into knowledge database
• Ensure knowledge items are available to those who need them in an efficient and effective manner
• Review reports of license usage for enterprise applications – Microsoft, Oracle, IBM; against licensing models and implement interventions for overages
•  Assist to review SLAs for business lead IT services
• Support in preparing governance weekly, monthly, quarterly and annual performance reports for IT management

Educational Qualification

• Minimum of a First Degree or its equivalent in a Business / IT related discipline
• Master's, MBA or a recognized professional certification will be an added advantage

Experience:

• 2+ years post NYSC experience.

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Job Identification: 255

Job Description

• Define a formal set of processes by which the organization (Information Technology) identifies, measures, controls, and reports on relevant risks and reports
• Prepare and maintain the IT Disaster Recovery Plan including annual reviews
• Ensure that relevant process owners are assigned and are responsible for creation, maintenance and testing of their BC & DR plans and that a central plan exists within the organization to coordinate these efforts
• Prepare and maintain 3rd party risk management review plan
• Annual assessment categorization of 3rd party service providers
• Oversee the regular testing of the plan and update for major changes in hardware, applications, business and regulatory requirements accordingly.
• Work with unit head to effectively communicate the nature and criticality of risks to the highest levels of the business.
• Manage HO and SSA Risk Tracker / Audit Issues Tracker in preparation for monthly BRCC / BORG meetings; as well as quarterly reporting to respective Board Committee.
• Work with respective unit head to prepare IT’s Risk and Control Self Assessments (RCSA) plan, update and monitor execution of plan.
• Review assessment outputs from IT Risk Analyst and prepare RCSA report reports
• Ensure that all release and deployment packages can be tracked, installed, tested, verified and backed out (if required)
• Respond to Audit. Establish the audit response team. Host the audit and respond to the outcomes
• Establish Assurance Management standards to cover client/external requirements
• Ensure that all IT policies and procedures are compliant with regulatory and applicable standard requirements
• Serve as liaison to auditors, consultants, and the bank Compliance Committee regarding documentation and review of information compliance.
• Manage resources (people, hardware & software) to ensure that redundancy is available as necessary
• Identify, analyze, and evaluate business continuity risks to help prioritize and guide appropriate mitigation efforts
• Participate in IT projects and initiatives to bring pro-active risk management focus into solutions.

Requirements
Education:

• Minimum of a First Degree or its equivalent in a Business / IT related discipline
• Masters, MBA or a recognized professional certification will be an added advantage.

Experience:

• 3 + years of experience in technology/ information security management
• 1+ years of management experience.

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Job Identification: 253
Job Description

• Lead proactive monitoring, operation and maintenance of applications in order to support operations and ensure compliance to relevant standards
• Provide technical direction in requirement definition, planning, coordination and implementation of applications
• Ensure prompt and effective delivery of applications to users
• Work with Enterprise Architects to manage the track of information on all applications
• Manage configurations, problems, incidents, IT service continuity and supply
• Contribute to effort to evaluate, recommend, integrate and coordinate enhancements to applications
• Review system configurations and ensure that the needed configuration elements are made available on site for installation
• Lead effort to provide support to all applications in production environment
• Supervise the planning and monitoring of event, fault and performance management
• Perform routine application analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
• Ensure all application issues are resolved and documented
• Fulfil service requests and perform routine maintenance and support activities
• Provide leadership and technical guidance to reports
• Serve as a member of the IT Services and Supplier Relationship Committee

Requirements
Education:

• Minimum of a First Degree or its equivalent in a IT related discipline
• Master's or a recognized professional certification will be an added advantage

Experience:

• 7+ years of experience in systems support/ administration
• 4+ years of management experience

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Job Identification: 254

Job Description

• Track requisitions for vendor payments, validate documentation for adequacy and initiate same for approval on iProcurement
• Assist with preparation and tracking of Accruals for recurring IT payments that span over periods
• Assist with reconciling or performing daily call-over various IT operating expense accounts
• Contribute to preparing, coordinating, and communicating monthly financial calendar close
• Assist with monitoring IT budget and liaise with Team Lead to document and track IT spend
• Contribute to reporting IT financial performance, analyzing variance (budgeted costs versus actual costs) and support budget decision making
• Assist with managing the operational relationship with vendors to ensure payments are processed in record time.
• Support to ensure supplier’s responsibilities as it relates to financial obligations during exit period are fulfilled.

Requirements
Education:

• Minimum of a First Degree or its equivalent in a Business / IT related discipline.

Experience:

• 2 years Post-NYSC experience.

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Job Identification: 225
Location: Head Office, Lagos

Job Objective (s)

• Ensure IT Infrastructure standards, policies, guidelines and procedures are being implemented by IT management to enable availability of IT services to support the bank’s business objectives.
• Provide assurance over the effectiveness of controls on the bank’s technical infrastructure

Duties & Responsibilities

• Participates in the periodic audit of the Bank’s Disaster Recovery Infrastructure to ensure its availability and adequacy when the main production facility becomes unavailable.
• Represents the Department in Information Technology related projects for quality assurance purposes and provide report to on progress and risk management.
• Audit of all IT Operations (EOD/BOD/EOM/EOQ/EOY, Enterprise Data Backup & Restore, Physical & Environmental Controls, SLA, Staff, training, etc.)
• Prepare timely, accurate and complete audit query and other audit work papers in line with the Internal Audit Methodology.
• Carry out assigned investigations of frauds connected to the use of channels and systems.
• Participates in the audit of the Bank’s Network and Telecommunications Infrastructure to ensure protection against a wide range of threats and vulnerabilities.
• Assists in the review of the Bank’s Firewalls, Core Switches, Routers, Intrusion Detection and Prevention Systems to ensure they are adequately configured to prevent intrusions into the bank’s networks.
• Executes audit of Messaging Infrastructure (Exchange clients and Servers) to ensure security and efficiency.
• Participates in the review of Virtualization Infrastructure to ensure security and availability of the virtualized layer.
• Participates in the audit of Antivirus, patch management and other emerging technologies as deployed by the Bank.
• Participates in Systems and Infrastructure projects
• Maintains the Security of all Information entrusted to the staff
• Carry out other tasks that may be assigned from time to time
• Maintains the Security of all Information entrusted to the staff

Job Requirements
Educational Qualification:

• First Degree preferably in Computer science or related discipline
• Professional certification (CISA, CRISC, ISO 27001, ISO 22301, ISO 20000 etc.)
• Experience
• Minimum experience -  Minimum experience - 1 year in IT and Audit / Control / Information Security / Information Risk Management and Project Management.

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Job Identification: 251

Job Description / Responsibilities

• Provide  direction  and technical leadership to  3rd Party Applications (Finacle Treasury, CRM DYNAMICS DYNAMICS, Bespoke and other Applications) Support / Monitoring team
• Design and ensure there are robust procedures and processes to suppor Bespoke and other related Application and plan the team’s work load.
• Ensure 99.999% availability of 3rd Party Applications System and all other related applications to support the bank’s business operations
• Identify and Manage changes by ensuring that problem management, Incident management and change management procedures are adhered to and tracked to resolution.
• Assist in Drafting,  documenting  and maintenance of  processes and procedures for 3rd Party Applications
• Identify and manages enhancement effort of all applications to improve business performance in line with set standards and procedures.
• Ensure proper planning for periodic system  maintenance for 3rd Party Applications under the team’s Applications portfolio.
• Review daily report of team’s activity
• Provides appropriate information as may be required by specialists (developers, DBA, SysAdmin and Application Solution), users and managers.
• Manage and supervise all Scripts/patches deployments in line with best practice for Release and deployment management, change management and configuration management.
• Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Application Support activties.
• Liaison with Applicatiion solution team, applications vendors and local representatives for 3rd Party Applications  support and issues resolution.
• Assist in the design, review and implementation of SLA between Bank and application vendors as well as OLA between the Departments and other units in IT and ensure agreed service levels are maintained.
• Manage and carry out small projects with proper documentation as may be assigned from time to time.
• Identify training needs aimed at improving skills and competences required for effective Application support
• Plan and coordinate the effective Business Continuity Exercising and Testing
• Monitor the effective closure of all Internal and External Audits Exceptions and generate weekly feedback report
• Ensure Closure of Vulnerability exceptions related to Applications Systems and provide weekly report
• Manage and ensure that all existing and new parameters for 3rd Party Applications are properly setup in all Servers – UAT, Training and production.
• Manage all interface application or medium through which Finacle Treasury, CRM DYNAMICS DYNAMICS and Bespoke Applications communicate with finacle or any other application.
• Ensure that all periodic runs are carried out within the assigned period
• Perform other duties as may be assigned by the Unit Head, CoE Enterprises Applications.

Requirements
Education:

• Minimum Education: First Degree in Computer Science/Engineering, Systems Engineering.
• Masters or a recognised professional certification will be an added advantage.

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Job Identification: 250

Job Description / Responsibilities

• Conduct daily routine monitoring, operation and maintenance of all Avaya, IVR and Call Center Platforms Applications for optimal performance and ensure compliance to relevant standards
• Contribute to technical requirement definition, planning, coordination and implementation of Money Transfer Solutions
• Assist to provide prompt and effective delivery of Avaya, IVR and Call Center Platforms Applications to users
• Assist to manage the availability and optimal Performance of  Avaya, IVR and Call Center Platforms Applications configurations, problem and incident management to ensure IT service continuity and prompt support delivery
• Work with IT Application Solution developers and other stakeholders to ensure new applications meet the bank’s operational standard.
• Participate in the User Acceptance Test to ensure changes to Avaya, IVR and Call Center Platforms Applications in the production environment meets operational standard
• Collaborate with Information Security Operations Department to ensure that all the identified bank’s Avaya, IVR and Call Center Platforms Applications vulnerabilities are remediated appropriately
• Engage in timely resolution of all service requests logged on Helpdesk platform in line with agreed SLA and operations of IT in meeting the objectives of the bank
• Assist with application analysis, troubleshooting and evaluation on system resource requirements necessary to maintain optimal service levels
• Fulfil service requests and perform routine maintenance and support activities for  Avaya, IVR and Call Center Platforms Applications
• Assist to monitor and ensure proper tracking of expiration of application certificates as it relates to  Avaya, IVR and Call Center Platforms Applications
• Participate in the bank’s business continuity testing of critical products and services as it relates to Avaya, IVR and Call Center Platforms Applications
• Assist with closing of all internal and external audit exceptions as it relates to  Avaya, IVR and Call Center Platforms Applications.

Requirements
Education:

• Minimum of a First Degree in Computer Science or related courses.

Experience:

• 1+ year Post NYSC cognate experience.

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Job Identification 249
Location: Head Office, Lagos

Job Description

• Conduct daily routine monitoring, operation and maintenance of all Enterprises, payment and regulatory applications for optimal performance and ensure compliance to relevant standards
• Contribute to technical requirement definition, planning, coordination and implementation of Money Transfer Solutions
• Assist to provide prompt and effective delivery of Enterprises, payment and regulatory applications to users
• Assist to manage the availability and optimal Performance of  Enterprises, payment and regulatory applications configurations, problem and incident management to ensure IT service continuity and prompt support delivery
• Work with IT Application Solution developers and other stakeholders to ensure new applications meet the bank’s operational standard.
• Participate in the User Acceptance Test to ensure changes to Enterprises, payment and regulatory applications in the production environment meets operational standard
• Collaborate with Information Security Operations Department to ensure that all the identified bank’s Enterprises, payment and regulatory applications vulnerabilities are remediated appropriately
• Engage in timely resolution of all service requests logged on Helpdesk platform in line with agreed SLA and operations of IT in meeting the objectives of the bank
• Assist with application analysis, troubleshooting and evaluation on system resource requirements necessary to maintain optimal service levels
• Fulfil service requests and perform routine maintenance and support activities for  Enterprises, payment and regulatory applications
• Assist to monitor and ensure proper tracking of expiration of application certificates as it relates to  Enterprises, payment and regulatory applications
• Participate in the bank’s business continuity testing of critical products and services as it relates to swift and corporate payment applications
• Assist with closing of all internal and external audit exceptions as it relates to all  Enterprises, payment and regulatory applications
• Conduct daily routine monitoring, operation and maintenance of all Enterprises, payment and regulatory applications for optimal performance and ensure compliance to relevant standards
• Contribute to technical requirement definition, planning, coordination and implementation of Money Transfer Solutions
• Assist to provide prompt and effective delivery of Enterprises, payment and regulatory applications to users
• Assist to manage the availability and optimal Performance of  Enterprises, payment and regulatory applications configurations, problem and incident management to ensure IT service continuity and prompt support delivery
• Work with IT Application Solution developers and other stakeholders to ensure new applications meet the bank’s operational standard.
• Participate in the User Acceptance Test to ensure changes to Enterprises, payment and regulatory applications in the production environment meets operational standard
• Collaborate with Information Security Operations Department to ensure that all the identified bank’s Enterprises, payment and regulatory applications vulnerabilities are remediated appropriately
• Engage in timely resolution of all service requests logged on Helpdesk platform in line with agreed SLA and operations of IT in meeting the objectives of the bank
• Assist with application analysis, troubleshooting and evaluation on system resource requirements necessary to maintain optimal service levels
• Fulfil service requests and perform routine maintenance and support activities for  Enterprises, payment and regulatory applications
• Assist to monitor and ensure proper tracking of expiration of application certificates as it relates to  Enterprises, payment and regulatory applications
• Participate in the bank’s business continuity testing of critical products and services as it relates to swift and corporate payment applications
• Assist with closing of all internal and external audit exceptions as it relates to all  Enterprises, payment and regulatory applications

Job Requirements
Education:

• Minimum of a First Degree in Computer Science or related courses

Experience:

• 1+ year Post NYSC cognate experience

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Job Identification: 273

Job Description / Responsibilities

• Plan and manage assigned audit engagements according to established IA methodology
• Plan and execute reviews of projects in accordance with established methodologies, policies, standards and procedures  
• Prepare field audit plan and coordinate audit activities
• Guide review of business case to validate the rationale for the project and confirm that underlying fundamentals make sense
• Guide pre-implementation reviews to determine whether the project is doable as proposed
• Supervise daily activities of audit team to ensure on-time delivery
• Educate team about audit tools, techniques, and procedures
• Analyze root causes of control inefficiencies and recommend corrective actions
• Review audit findings and prepare draft audit reports with recommendations
• Review audit recommendations with management and develop action plans
• Advise the project management team on project management and risk assessment methodology
• Develop process improvements to improve effectiveness and quality of workpapers and deliverables
• Coordinate to ensure audit exceptions are fixed within due dates
• Develop positive working relationships with management and audit team members
• Prepare periodic digital business risk management practices’ reports for informing MD/CEO, MANCO and BARAC on Project Assurance issues.

Requirements
Education:

• First Degree preferably in Computer Science or Business-related discipline with strong Information Systems component, higher degrees/professional certification (CISA, CRISC, ISO 27001:2005 Lead Auditor or Implementer).

Experience:

• Minimum experience - 6 years in IT and Audit/Control/Information Security/Information Risk Management and Project Management.

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Job Identification: 269

Job Description

• Conduct proactive monitoring, operation and maintenance of channels applications and infrastructure (First Mobile, First Online Banking, VIACARD, FirstCollect, FirstConsole, Remita STP, FirstDirect) to maintain and support operations and ensure compliance to relevant standards
• Provide technical direction in the area of requirement definition, planning, coordination and implementation of channels applications and infrastructure
• Perform configurations, problems, incidents, IT service continuity and supply
• Assist effort to evaluate, recommend, integrate and coordinate enhancements to the channels applications and infrastructure services
• Assist effort to develop and configure channels infrastructure from conceptualization to stabilization and to enhancements
• Test, debug, document and analyze performance of channels applications and infrastructure components
• Provide high end support to all environments (production, test, QA, development etc.), channels infrastructure implementation and patch management
• Conduct planning and monitoring of event, fault and performance management
• Fulfil service requests and perform routine maintenance and support activities within SLA
• Provide leadership and technical guidance to Channels systems
• Detailed stakeholder engagement in issue resolution and adherence to escalation matrix
• Provide innovative and relevant experience to problems, developments and integrations in the Channels eco-system
• Knowledge and expertise in modern IT technologies and domains to support and advance the Channels Systems
• Prepare and design reports on Systems availability and performance.

Requirements
Education:

• Minimum of a First Degree or its equivalent in a IT related discipline
• Masters or a recognized professional certification will be an added advantage.

Experience:

• 4+ years of experience in channels system support/ administration.

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Job Identification: 272
Location: Head Office, Lagos

Job Description

• Plan and manage assigned audit engagements according to established IA methodology
• Prepare field audit plan and coordinate audit activities.
• Supervise daily activities of audit team to ensure on-time delivery.
• Educate team about audit tools, techniques, and procedures.
• Ensure effective review of security & privacy controls as it pertains to a given Digital Products & Services engagement in line with audit objectives
• Ensure effective review of security & privacy controls over Vendors/3rd parties’ relationships in line with audit objectives
• Analyze root causes for weaknesses in control design and performance and recommend corrective actions
• Review audit findings with process owner and prepare draft audit issues
• Work with management to develop solutions and action plans with due dates to remediate identified control weaknesses
• Provide opinion about the quality of the internal control system embedded in the operational processes and systems
• Develop positive working relationships with stakeholders
• Develop process improvements to improve effectiveness and quality of workpapers and deliverables
• Liaises with Digital Products & Services audit clients to determine their expectations and needs and ensure that value is added in each audit assignment to improve control effectiveness and efficiency.
• Plans and co-ordinates the execution Digital Products & Services audits and performance reviews in line with both Group Internal Audit Methodology (GIAM) and professional standards bank-wide.

Job Requirements
Education

• Minimum Education: First Degree (preferably Science or Numerate), Higher Degrees / professional certification (preferably CISA).

Expereince:

• Minimum experience - 10 years in IT and 5yrs in Audit/control/Information security.