Senior Analyst, CoE Regulatory Application at First Bank

Job Identification: 252

Job Description

• Maintains application support processes, and checks that all requests for support are dealt in accordance with agreed process and procedures as it relates to Regulatory Applications.
• Uses relevant application management software and tools to investigate issues, collect performance statistics and create reports
• Conduct proactive monitoring, operation and maintenance of Regulatory applications for optimal performance and ensure compliance to relevant standards
• Ensure prompt and effective delivery of Regulatory applications to users and timely closure of all SLA
• Manage the availability and optimal Performance of Regulatory application configurations, problem and incident management to ensure IT service continuity and support
• Collaborate with IT Application Solution developers and other stakeholders to ensure new applications/customizations meet the bank’s operational standard.
• Participate in User review and User Acceptance Test (UAT) to ensure changes to production meet operational standard
• Collaborate with Information Security Operations Department (ISOD) to ensure that all the identified Regulatory applications’ vulnerabilities are remediated appropriately
• Assist with routine application analysis, and evaluation on resource requirements necessary to maintain optimal service levels
• Ensure all regulatory application issues are resolved and root cause(s) are documented in accordance with Bank’s standard procedure
• Fulfil service requests and perform routine maintenance and support activities on assigned Regulatory applications
• Participate in testing and exercising of the bank’s business continuity management of critical products and services as it relates to Regulatory applications
• Assist in closure of all internal and external audit exceptions as it relates to all Regulatory applications
• Regularly monitor, track and ensure that recommended patches from OEMs are tested and deployed up to date for Regulatory applications
• Assist with the Planning, design and execution of agreed End of Month (EOM)/End of Half Year (EOHY)/End of Year (EOY)activities for all Regulatory applications
• Generate team’s daily monitoring report
• Collaborate and engage OEMs and vendors for regular review of escalation and resolution of issues logged/raised
• Ensure issues logged on the service management platform are promptly resolved and closed to avoid breeches
• Attend to users’ enquiries, requests and issues originating through telephone calls, emails and other approved workflows and documents (ITSR etc)
• Update the team’s SOP with new and modified processes and activities
• Ensure detailed documentation of manuals, job cards and other documents referenced in carrying out support activities
• Perform other duties as may be assigned by the Unit Head, CoE Enterprise Applications

Requirements
Education:

• Minimum of a First Degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc.)

Experience:

• 5 - 7 years Post NYSC experience