Analyst, COE Application Support at First Bank

Job Identification 249
Location: Head Office, Lagos

Job Description

• Conduct daily routine monitoring, operation and maintenance of all Enterprises, payment and regulatory applications for optimal performance and ensure compliance to relevant standards
• Contribute to technical requirement definition, planning, coordination and implementation of Money Transfer Solutions
• Assist to provide prompt and effective delivery of Enterprises, payment and regulatory applications to users
• Assist to manage the availability and optimal Performance of  Enterprises, payment and regulatory applications configurations, problem and incident management to ensure IT service continuity and prompt support delivery
• Work with IT Application Solution developers and other stakeholders to ensure new applications meet the bank’s operational standard.
• Participate in the User Acceptance Test to ensure changes to Enterprises, payment and regulatory applications in the production environment meets operational standard
• Collaborate with Information Security Operations Department to ensure that all the identified bank’s Enterprises, payment and regulatory applications vulnerabilities are remediated appropriately
• Engage in timely resolution of all service requests logged on Helpdesk platform in line with agreed SLA and operations of IT in meeting the objectives of the bank
• Assist with application analysis, troubleshooting and evaluation on system resource requirements necessary to maintain optimal service levels
• Fulfil service requests and perform routine maintenance and support activities for  Enterprises, payment and regulatory applications
• Assist to monitor and ensure proper tracking of expiration of application certificates as it relates to  Enterprises, payment and regulatory applications
• Participate in the bank’s business continuity testing of critical products and services as it relates to swift and corporate payment applications
• Assist with closing of all internal and external audit exceptions as it relates to all  Enterprises, payment and regulatory applications
• Conduct daily routine monitoring, operation and maintenance of all Enterprises, payment and regulatory applications for optimal performance and ensure compliance to relevant standards
• Contribute to technical requirement definition, planning, coordination and implementation of Money Transfer Solutions
• Assist to provide prompt and effective delivery of Enterprises, payment and regulatory applications to users
• Assist to manage the availability and optimal Performance of  Enterprises, payment and regulatory applications configurations, problem and incident management to ensure IT service continuity and prompt support delivery
• Work with IT Application Solution developers and other stakeholders to ensure new applications meet the bank’s operational standard.
• Participate in the User Acceptance Test to ensure changes to Enterprises, payment and regulatory applications in the production environment meets operational standard
• Collaborate with Information Security Operations Department to ensure that all the identified bank’s Enterprises, payment and regulatory applications vulnerabilities are remediated appropriately
• Engage in timely resolution of all service requests logged on Helpdesk platform in line with agreed SLA and operations of IT in meeting the objectives of the bank
• Assist with application analysis, troubleshooting and evaluation on system resource requirements necessary to maintain optimal service levels
• Fulfil service requests and perform routine maintenance and support activities for  Enterprises, payment and regulatory applications
• Assist to monitor and ensure proper tracking of expiration of application certificates as it relates to  Enterprises, payment and regulatory applications
• Participate in the bank’s business continuity testing of critical products and services as it relates to swift and corporate payment applications
• Assist with closing of all internal and external audit exceptions as it relates to all  Enterprises, payment and regulatory applications

Job Requirements
Education:

• Minimum of a First Degree in Computer Science or related courses

Experience:

• 1+ year Post NYSC cognate experience