Systems Administrator at The African Medical Centre of Excellence (AMCE)

Job Purpose

• The System Administrator will be responsible for managing and maintaining the organization’s IT infrastructure to ensure seamless operations. This includes configuring servers, monitoring network performance, troubleshooting hardware and software issues, and ensuring data security. The role requires strong technical expertise, proactive problem-solving, and effective collaboration with other departments to support AMCE’s IT mission and operations.

Key Accountabilities/Responsibilities

Infrastructure Management

• Oversee installation, configuration, and maintenance of servers, storage devices, and network equipment.
• Implement upgrades and patches to ensure systems are secure and up to date.
• Maintain documentation of system configurations, changes, and protocols.

System Security and Backup

• Implement and monitor data protection and recovery strategies to minimize downtime.
• Ensure systems comply with security protocols and organizational policies.
• Conduct regular security audits and vulnerability assessments.
• Ensure regular data and systems backup as per AMCE Backup policies

Network Administration

• Monitor and optimize network performance, resolving connectivity issues promptly.
• Maintain firewalls, VPNs, and other networking equipment.
• Coordinate with ISPs for reliable internet and WAN connectivity.

User Support and Training

• Provide support for technical issues reported by staff.
• Conduct training sessions to enhance user knowledge of IT tools and best practices.
• Collaborate with the help desk team to identify and address recurring issues.

System Optimization

• Analyze system performance and recommend improvements to enhance efficiency.
• Automate recurring IT tasks to streamline operations.
• Research and implement new technologies aligned with organizational goals.

Governance and Compliance

• Ensure adherence to IT policies, regulations, and data privacy standards.
• Coordinate with external auditors during IT audits.
• Maintain proper licensing for software and IT systems.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• MSc. in a relevant discipline will be an added advantage.
• Certifications such as Microsoft Certified: (MCSE, Azure Administrator, Office 365 Administrator, VMware Certified professional, Network+, or Red Hat Certified Engineer (RHCE) are an advantage.

Experience/Skills

• Minimum of 5 years of experience in IT administration or a similar role.
• Proficiency in managing Windows and Linux servers.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Expertise in network protocols (TCP/IP, DNS, DHCP) and cybersecurity principles.
• Familiarity with cloud platforms (AWS, Azure).
• Strong knowledge of backup and disaster recovery tools.
• Problem-solving and troubleshooting skills.
• Strong written and verbal communication skills.
• Ability to work under pressure and manage multiple tasks simultaneously.