Fresh Jobs at The African Medical Centre of Excellence (AMCE)

Job Purpose

• The Applications Developer (Clinical/ERP Systems) will be responsible for designing, developing, and maintaining clinical and ERP applications that support AMCE operations, patient management, and enterprise resource planning. The role holder will develop customizations, test software, manage data migrations, train users, and resolve issues on clinical and ERP applications. The role holder will also be responsible for building solutions that align with AMCE’s healthcare standards and operational needs.

Key Accountabilities/Responsibilities

Application Development and Customization

• Develop, test, and deploy applications for clinical and ERP systems, ensuring they meet healthcare requirements and improve operational efficiencies.
• Customize applications to meet specific healthcare workflows and ERP integration needs, ensuring smooth system functionality.
• Work with selected software vendors in the implementation of AMCE systems.
• Troubleshoot, debug and optimize application performance to support AMCE professionals and administrative users.
• Provide 2nd line technical support to resolve user-reported issues with clinical and ERP applications.

System Analysis and Compliance

• Work closely with clinical teams to understand needs, design applications, and enhance workflows within AMCE.
• Ensure applications adhere to healthcare regulations and compliance standards (e.g., HIPAA) and meet security and privacy requirements.

Integration and Data Management

• Design and manage integration between clinical systems, Medical equipment integration with EHR ,   ERP platforms, and other healthcare applications, including EHR (Electronic Health Record) systems.
• Maintain data integrity across applications, leveraging APIs, HL7, FHIR, and other healthcare data standards for seamless information exchange.

Quality Assurance and Testing

• Conduct rigorous quality assurance (QA) and testing to ensure application reliability, security, and usability.
• Document and address issues, incorporating user feedback to continuously improve application functionality and effectiveness

Collaboration and User Support

• Collaborate with professionals, IT staff, and ERP stakeholders to gather requirements and deliver solutions that improve patient care and administrative efficiency.
• Provide end-user support and training, develop user guides, and ensure applications are effectively adopted within the company.
• Leadership and Effective Communication
• Demonstrate strong communication skills to explain technical concepts to non-technical stakeholders and collaborate across diverse teams.
• Exhibit problem-solving and analytical thinking in identifying issues and developing effective and user-centered solutions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Masters degree is an added advantage
• Certification in relevant ERP platforms (e.g., SAP ERP, Oracle ERP) is preferred.
• Evidence of continuing professional and managerial development.

Experience/Skills

• Minimum of four years of experience in application development within the healthcare industry.
• Experience with healthcare IT systems, enterprise applications like SAP, Oracle Fusion Apps/Cloud Platforms etc.
• Experience in Mobile application development.
• Solid understanding of the healthcare industry standards.
• Knowledge of project management methodologies (agile, waterfall).
• Proficiency in programming languages such as Java, C#, Python, mobile application programming languages and other web application  languages.
• Database experience (SQL, NoSQL) and knowledge of cloud platforms (AWS, Azure).
• Proficiency in data integration and ETL processes for clinical systems (e.g., HL7, FHIR standards).
• Critical thinking and analytical skills.
• Demonstrable skills in written and spoken English that are adequate to enable effective communication about medical topics with patients and colleagues.
• Effective problem-solving and decision-making skills.

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Job Purpose

• The Business Intelligence Analyst will be responsible for transforming data into actionable insights that support strategic decision-making within AMCE. The role involves designing and implementing data models, dashboards, and reports while ensuring data integrity and security. The role holder would play a critical role in optimizing processes, improving performance, and driving data-informed decisions.

Key Accountabilities/Responsibilities

Data Collection and Integration

• Gather and integrate data from multiple internal and external sources.
• Ensure data quality and consistency through regular validation and cleansing processes.
• Develop and maintain ETL (Extract, Transform, Load) processes for data pipelines.
• Collaborate with cross-functional teams to identify data requirements.

Data Modeling and Analysis

• Design and implement data models to support analytical and reporting needs.
• Perform complex data analysis to uncover trends, patterns, and insights.
• Utilize statistical and predictive modeling techniques for advanced analytics.
• Provide recommendations based on data findings to improve operational efficiency.

Reporting and Dashboard Development

• Develop interactive dashboards and reports using BI tools such as Tableau, Power BI, or Qlik.
• Create visualizations that effectively communicate data insights to stakeholders.
• Ensure dashboards and reports are accessible, user-friendly, and up-to-date.
• Monitor and maintain the performance of BI tools and platforms.

Strategic Decision Support

• Work closely with leadership to identify key performance indicators (KPIs) and metrics.
• Provide data-driven insights to inform organizational strategies and policies.
• Support forecasting and budgeting processes through predictive analytics.
• Develop use cases for data applications in healthcare delivery and operations.

Compliance and Security

• Ensure compliance with data protection regulations and organizational policies.
• Implement and monitor data governance standards to maintain data integrity.
• Identify and mitigate risks related to data privacy and security.
• Support audits and compliance reviews by providing accurate data and documentation.

Training and Support

• Provide training to staff on the use of BI tools and interpreting data insights.
• Act as a subject matter expert for data and analytics within the Information Technology Directorate.
• Offer support to users encountering issues with BI tools or reports.
• Promote a data-driven culture by educating teams on the value of analytics.

Continuous Improvement

• Research and implement emerging technologies and best practices in business intelligence.
• Regularly evaluate and enhance existing BI processes and tools.
• Monitor industry trends and adapt analytics strategies to meet changing needs.
• Participate in professional development opportunities to stay ahead in the field.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Data Analytics, or related field.
• Master’s degree in a related field is an added advantage.
• Certifications in Business Intelligence tools or data analytics (e.g., Tableau, Power BI, or Qlik).

Experience/Skills

• Minimum of 3 years of experience in data analytics, business intelligence, or a related field.
• Proven experience with BI tools and platforms (e.g., Tableau, Power BI, QlikView).
• Strong background in SQL, Python, or R for data analysis and modelling.
• Experience in the healthcare sector.
• Comprehensive knowledge of data governance and compliance standards.
• Understanding of healthcare analytics and performance metrics.
• Awareness of emerging trends in BI and data analytics technologies.
• Familiarity with organizational policies and their impact on data strategies.
• Familiarity with cloud-based analytics solutions (e.g., AWS, Azure).
• Strong analytical and statistical skills for data interpretation.
• Proficiency in database management and ETL processes.
• Expertise in data modelling, visualization, and reporting tools.

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Job Purpose

• The IT Support/Telephony Support Technician will be responsible for maintaining and optimizing AMCE’s information technology systems and networks to be functional and accessible. The role holder will provide timely responses to all troubleshooting IT issues, manage telephony systems, and ensure the smooth operation of AMCE’s technology infrastructure to support its healthcare operations.

Key Accountabilities/Responsibilities

Incident Management and Resolution

• Respond promptly to IT support requests from employees through multiple channels (e.g., email, phone calls, MS Teams, ticketing system etc.).
• Diagnose and provide initial troubleshooting and resolution for common IT issues, such as password resets, software installation, hardware failures, software malfunctions, and device configuration.
• Utilize diagnostic tools and techniques to identify the root cause of IT issues.
• Troubleshot hardware failures, software malfunctions, and network connectivity problems.
• Generate and update reports on incident trends and performance metrics regularly.

System Configuration Management

• Configure computer systems, network devices, and peripherals to meet user requirements and security standards.
• Modify user settings and permissions to ensure appropriate access and security.
• Implement security measures, such as antivirus software, firewalls, and intrusion detection systems.

System Maintenance

• Assist in routine maintenance of servers, computers, and other networked equipment.
• Support the deployment of new applications to ensure smooth integration with existing systems.
• Ensure system applications are updated regularly.

Inventory and Asset Management

• Track and maintain an inventory of AMCE’s IT equipment and tools.
• Work closely with vendors for hardware and software purchases, repairs, and replacements.
• Manage software licenses and ensure adherence to licensing agreements.

Telephony System Administration

• Manage and maintain the organization’s telephony system, including IP phones, voicemail, call routing, and intercom systems.
• Configuration and provision of new user accounts and devices for new hires.
• Troubleshoot and resolve telephony issues, such as poor call quality, dropped calls, system failures, voicemail problems, and intercom malfunctions.

Communication and Reporting

•  Communicate effectively with employees, explaining technical issues in clear and concise terms.
•  Provide regular updates on the status of service requests.
• Generate reports on IT support activities and trends.

Additional Responsibilities

• Assist employees with a wide range of IT issues, including software usage, hardware setup, and troubleshooting.
• Conduct training sessions on IT topics, such as basic computer skills, software usage, and security best practices.
• Communicate effectively with employees, explaining technical concepts in clear and concise terms.
• Offer guidance and support for common software applications (e.g., Microsoft Office, email, web browsers). ·
• Develop and maintain user documentation and knowledge base articles.
• Escalate complex issues to higher-level support teams as needed.
• Collaborate with other IT teams to resolve complex problems as needed.

Qualifications

• Bachelor’s degree in computer science, Computer Engineering, Information Technology, or a related field.
• Certifications such as CDP, CCNA, CISSP, CISM, CISA, and PMP are preferred.
• Evidence of continuing professional development.

Experience/Skills

• Minimum of 2 years’ experience in IT support.
• Experience in a healthcare or similar regulated industry will be an added advantage.
• Expertise in leveraging a wide range of IT tools and systems/applications.
• Knowledge of telephony infrastructure and troubleshooting systems.
• Knowledge of IT security protocols, best practices and data privacy regulations in the healthcare industry.
• An understanding of a wide range of software and hardware applications.
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPNs).
• Proficiency in supporting and configuring Windows, Mac, and/or Linux operating systems.
• Skilled in database programming and software installation tools
• Proficiency with remote desktop support tools and ticketing systems such as ServiceNow
• Demonstrable skills in written and spoken English that are adequate to enable effective communication about IT topics with non-technical colleagues.

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Job Purpose

• The System Administrator will be responsible for managing and maintaining the organization’s IT infrastructure to ensure seamless operations. This includes configuring servers, monitoring network performance, troubleshooting hardware and software issues, and ensuring data security. The role requires strong technical expertise, proactive problem-solving, and effective collaboration with other departments to support AMCE’s IT mission and operations.

Key Accountabilities/Responsibilities

Infrastructure Management

• Oversee installation, configuration, and maintenance of servers, storage devices, and network equipment.
• Implement upgrades and patches to ensure systems are secure and up to date.
• Maintain documentation of system configurations, changes, and protocols.

System Security and Backup

• Implement and monitor data protection and recovery strategies to minimize downtime.
• Ensure systems comply with security protocols and organizational policies.
• Conduct regular security audits and vulnerability assessments.
• Ensure regular data and systems backup as per AMCE Backup policies

Network Administration

• Monitor and optimize network performance, resolving connectivity issues promptly.
• Maintain firewalls, VPNs, and other networking equipment.
• Coordinate with ISPs for reliable internet and WAN connectivity.

User Support and Training

• Provide support for technical issues reported by staff.
• Conduct training sessions to enhance user knowledge of IT tools and best practices.
• Collaborate with the help desk team to identify and address recurring issues.

System Optimization

• Analyze system performance and recommend improvements to enhance efficiency.
• Automate recurring IT tasks to streamline operations.
• Research and implement new technologies aligned with organizational goals.

Governance and Compliance

• Ensure adherence to IT policies, regulations, and data privacy standards.
• Coordinate with external auditors during IT audits.
• Maintain proper licensing for software and IT systems.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• MSc. in a relevant discipline will be an added advantage.
• Certifications such as Microsoft Certified: (MCSE, Azure Administrator, Office 365 Administrator, VMware Certified professional, Network+, or Red Hat Certified Engineer (RHCE) are an advantage.

Experience/Skills

• Minimum of 5 years of experience in IT administration or a similar role.
• Proficiency in managing Windows and Linux servers.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Expertise in network protocols (TCP/IP, DNS, DHCP) and cybersecurity principles.
• Familiarity with cloud platforms (AWS, Azure).
• Strong knowledge of backup and disaster recovery tools.
• Problem-solving and troubleshooting skills.
• Strong written and verbal communication skills.
• Ability to work under pressure and manage multiple tasks simultaneously.