Sr Manager, CountryHR&Admin LN at International Medical Corps

Job Summary:

• Responsible for leading and managing the functions of the Human Resources (HR) department including staffing, administration of HR processes, management of benefits, and enforcing company policies and practices in International Medical Corps Country Program Field Offices.
• To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.

Main Tasks And Responsibilities

• The applicability of each duty and responsibility may vary depending on (1) the country program projects implementation and (2) its staffing management.
• The country program projects implementation could be for (1) an emergency response domestically or internationally or (2) existing development projects internationally.
• The staffing management will be applicable according to International Medical Corps proposal activities and its current representation in country. The duties below are representative of general scope for this job profile and will be applicable accordingly for staff management of (1) national staff only, or (2) international staff only, or (3) both national and international staff.

HR AND ADMINISTRATION MANAGEMENT

• Partner with the Country leadership team to understand the field program objectives, developing the HR strategy for the country program, while ensuring its alignment to the country’s strategy.
• Serve as a member of the Country Senior Management Team (SMT)
• Act as an expert for all HR matters and promote the HR department as a partner to the field program objectives and goals.
• Actively participate and contribute in proposal design, writing and kick off meetings, specifically advising on organizational structure, position scoping and other inputs critical to ensuring a strong HR foundation that supports program quality.
• Develop and implement workforce planning to help the new/existing country program to have the needed staff with the right skills and competences.
• Manage the HRIS data administration and payroll system, providing staff and managers with the essential reports to support decision making and management.
• Implement HR programs and policies, ensuring that every aspect of human resource management incorporates the vision, values, and culture of the organization.
• Actively promote safeguarding and protection from harassment, bullying and sexual misconduct in the workplace.
• Act as credible, reliable, and impartial facilitator in preserving a healthy and productive work environment, in conflict resolution, and disciplinary processes. Promoting peaceful conflict resolution, wellbeing initiatives and advocating employee assistance programs, and resilience activities.
• Develop, maintain and ensure compliance to HR policies, procedures, standardization of HR forms across offices and sharing of best practices between field locations; working with HR team to conduct relevant training for HR staff in all sites on HR administrative processes and procedures, specially aimed at transparent recruitment process, contract management, HR reporting and staff personnel files management
• To ensure front desk/reception management processes are in place to handle office visitors
• Implement an effective management system for office and residential facilities supplies, cleaning, maintenance and occupancy including coordination of associated staff.
• Ensure appropriate trackers are in place for timely renewals and terminations of leases, contracts and related services.
• Participate in wider HR working groups and donor meetings and communicate with external agencies including administrative and legal authorities and government and other relevant external agencies.

NATIONAL STAFF

• Coordinate MAST training and support and feed reporting and tracking system
• Manage the talent acquisition process for all national positions and ensure policies and procedures are followed according to labor laws and internal regulations.
• Manage and ensure that all national staff, volunteers and consultants effectively receive orientation and onboarding materials and promote liaison with leadership to ensure orientation is up to date.
• Ensure International Medical Corps Country HR Manual is developed and applied to the country programs and it is regularly updated, ensuring compliance with national legislation, humanitarian principles, donor requirements, and IMC HR global policies and guidance.
• Ensure all national staff contracts are in place for all types of staff including volunteers and consultants according to local labor law
• Ensure administration of benefits are compliant with local legislation
• Oversee the timely recording of employee data, records, headcount and benefits, ensuring monthly trackers and reviews are implemented.
• Ensure accuracy of employee’s timekeeping and timely execution of monthly payroll together will all relevant departments.
• Coordinate performance reviews and management with managers and monitoring employee attitudes, productivity, and performance outcomes, while supporting department heads to effectively implement the PMP and link it to staff development and capacity building and training.
• Support the management team in coaching and development of national staff to build a cadre of skilled, committed and motivated staff
• Assess capacity, plan up skilling actions, and monitor improvements.
• Manage the offboarding process of all national staff
• Serve as an ambassador and champion for the IMC Way: Standards for Professional Code of Conduct; escalate code of conduct issues to the Country Director and HR Business Partner for additional support and to ensure issue is resolved and appropriate follow-up is carried out.
• Liaise with the local legal counsel on HR issues that requires legal interpretations
• Support Employee Relations and Compliance in investigation which is reported in different reporting mechanisms;
• Act as an impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meets all legal and labor regulations and requirements;
• Develop supportive plans of action for staff care as part of the overall response strategy, ensuring a comprehensive approach to support the well-being of staff and foster a positive working environment. Recommendations in this plan should address actionable activities and advice to support the morale and the social, physical, and psychological well-being of staff.

INTERNATIONAL STAFF

• When applicable liaise between hiring managers and HQ Recruitment team to promote an effective and smooth talent acquisition process of international staff.
• Support HR HQ to feed reporting and tracking system for international staff recruitment, travel/onboarding and compliance with Mandatory training as applicable.
• Manage and ensure that all international staff, volunteers and consultants effectively receive orientation and onboarding materials for new hires and visitors; liaison with leadership to ensure orientation is up to date.
• Ensure Visa and residency issuance service for international staff and external visitors are streamlined, efficient and cost effective.
• Support HR HQ on administration and documentation related to international staff and volunteers.
• Support HQ HR on offboarding process of international staff and volunteers.
• Coordinate with Logistics department to ensure that Logistics provide appropriate fleet management and transportation for all international staff, volunteers and visitors.
• Ensure suitable accommodation and living arrangements are provided to all international staff, volunteers and visitors

Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.

Minimum Requirements

• Typically, a Bachelor’s degree in related area. Equivalent combination of relevant education and experience may be substituted as appropriate
• Typically, 10+ years of relevant and progressive HR professional experience with a minimum of 7 years as a head of HR department
• Previous experience with International Medical Corps is a plus
• INGO experience
• Global and cultural awareness
• Drive for results
• Leadership Skills
• Innovative thinking
• Communication skills
• Field experience in humanitarian emergencies desirable