Customer Satisfaction Representative (Sales of Frozen Chicken) at AMO Farm Sieberer Hatchery Limited

Job Purpose

• To drive the sales of frozen chicken and table eggs to wholesalers, retailers, restaurants, hotels, and market distributors within the assigned city.
• The role requires knowledge of cold-chain sales, strong negotiation skills, and the ability to work under pressure in a fast-paced FMCG environment.

Key Responsibilities

• Actively prospect for new customers and close sales for frozen chicken and eggs.
• Maintain and grow sales with existing customers (retailers, hotels, food vendors, cold room operators).
• Ensure visibility of natnudO products in key wet markets and retail outlets.
• Achieve daily, weekly, and monthly sales targets.
• Work with depot/distribution teams to ensure prompt delivery of customer orders.
• Collect and report market intelligence (pricing, competitor activity, customer feedback).
• Reconcile cash or transfer payments and submit accurate sales reports daily.
• Educate customers on product handling, storage, and benefits.
• Escalate customer complaints or order challenges quickly and ensure follow-up.

KPIs

• Sales target achievement
• New customers onboarded
• Customer retention rate
• Daily remittance accuracy
• Market coverage efficiency.

Requirements

• HND/B.Sc. in Business, Marketing, Agriculture, or related discipline.
• At least 2 years of field sales experience, preferably in FMCG or frozen foods.
• Must be familiar with cold-chain sales (frozen chicken, fish, meat, or ice cream).
• Strong selling, negotiation, and customer relationship skills.
• Must reside in Lagos or Port Harcourt and be willing to move around the city daily.
• Ability to meet targets and work with little supervision.