Spare Parts Sales Officer (Automobile / Automotive) at Ascentech Services Limited

Job Responsibilities

• Visits assigned customers.
• Prospects for new customers.
• Communicates parts orders to counter people.
• Review any special orders with the parts manager and obtain approval.
• Verify receiving documents.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and dealership’s satisfaction
• Demonstrate equipment to customers and explain the functioning of equipment.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Locate and label parts and maintain inventory of stock.
• Advises whether the status is stock or emergency.
• Prepare sales slips or sales contracts.
• Record all sales and customer transactions that occur.
• Updates customer records to reflect changes to customers' names, addresses, etc.
• Follow up on shortages and expedite by reporting to the Parts Manager.
• Fill customer orders from stock and place orders when requested items are out of stock.
• Place new merchandise on display.
• Attends training seminars when possible.
• Performs other tasks as required by the Parts Manager.

Requirements

• HND/BSC/MSC in Business Administration or related field
• 5-7 years experience in selling spare parts in an automotive industry is most preferred
• Should be knowledgeable in merchandising
• Must maintain a professional appearance.
• Strong communication skills.