Social Media Personnel at Mecer Consulting Limited

Responsibilities:

• Own and implement the organic social media calendar across platforms such as Facebook, Instagram, Twitter and YouTube
• Oversee creative ideation and development including pictures and video format
• Develop engaging campaigns to help us grow our customer base and brand, including creatively leveraging celebrity influencers, events and partnerships
• Conduct customer research through focus groups, interviews and human centered design processes and ensure that customer stories and testimonials feature heavily on our social presence
• Collaborate closely with the customer service team to foster positive social conversation and develop and maintain guidelines for brand tone of voice and responses to FAQ
• Monitor and report on key KPIs including follower growth, engagement and conversion, driving continuous ideation and improvement

Requirements:

• BSc/ HND, additional marketing-specific qualifications and training is a plus
• 2+ years of relevant experience either in-house or agency side
• Competent user of key tools such as Photoshop and Excel
• Familiarity with the local financial services sector