Social Media Officer - Magodo GRA at So Fresh Neighbourhood Market

Job Summary:

• Drive online sales of company products through social media channels
• Help customers find the products that are right for them and explain their various features and benefits
• Build trust relationships with customers through excellent customer service
• Process customer orders
• Resolve customer issues and complaints promptly and efficiently.

Job Responsibilities:

Sales

• Post product pictures on social media daily
• Share valuable product offers with customers daily
• Understand customers' needs
• Know your products
• Keep a sales and business development perspective. Ability to spot opportunities and conscious of closing deals/selling
• Offer solution to customers’ enquiries. If not available, proffer alternatives
• Encourage referrals from customers
• Meet sales goals and target as determined by the management
• Work closely to share ideas and strategies on how to improve the business with management
• Manage the store's handles on social media to interact effectively with customers

Client Engagement/Relationship Management

• Delight customers with relevant, valuable content that educates and keeps them informed
• Ensure online customers consistently experience “wow” service
• Be an ambassador for the brand and always portray a positive attitude and energy when attending to clients and delivering service
• Ensure online customers are fully satisfied with service rendered
• Put calls through to customers to gather feedback on their experience and orders
• Fulfill customer orders.

Requirements:

• OND/HND/BSc in a relevant discipline
• 1 – 3 social media management experience
• Experience in Customer service is desirable
• Vast experience working with Instagram and Facebook
• Fashionable and conversant with fashion trends
• Candidate must live close to the job location: Magodo, Lagos.