Social Media Customer Support Associate at Roqqu Nigeria Limited

Job Description

• We are seeking a highly motivated and customer-focused individual to join our team as a Social Media Customer Support Associate.
• In this role, you will be working hand in hand with other existing team members to manage our company's social media channels, engage with customers, and provide timely and effective support.

Responsibilities

• Monitor and respond to customer inquiries and comments on social media platforms (e.g., Facebook, Twitter, Instagram).
• Monitor and promptly address customer inquiries, comments, and complaints with professionalism and efficiency using our social media platforms.
• Provide accurate information and assistance to customers regarding products and services.
• Escalate customer issues to appropriate teams for resolution, when necessary.

Qualifications

• Bachelor's degree in Marketing, Communications, or a related field (preferred).
• Previous experience in social media management or customer support roles. Minimum 2 years
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to interact with customers professionally and courteously.
• Proficiency in using social media management tools and platforms.
• Ability to multitask, prioritize, and manage time effectively.
• Creative thinking and problem-solving skills.
• Knowledge of digital marketing trends and techniques (a plus).