Jobs at Roqqu Nigeria Limited

Position Overview

• We are seeking a Customer Support Associate to join our team.
• The ideal candidate must have experience in banking, account reconciliation, and exceptional customer service skills.
• The primary responsibility of this role is to provide timely and accurate support to customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities

• Provide prompt and courteous assistance to customers via various communication channels. including phone, email, and live chat. Address customer inquiries, concerns, and complaints promptly and professionally.
• Account Reconciliation: Perform account reconciliation tasks to ensure the accuracy and integrity of customer accounts. Identify and resolve discrepancies promptly and communicate findings to relevant stakeholders.
• Investigate and resolve customer issues, such as transaction disputes, account discrepancies, and payment processing errors, in a timely and efficient manner. Escalate complex issues to appropriate teams or management as needed.
• Maintain accurate and detailed records of customer interactions, transactions, and issue resolutions. Ensure compliance with data protection and privacy regulations in handling customer information.
• Collaborate with cross-functional teams, including operations, finance, and compliance, to address customer needs, streamline processes, and improve service delivery.

Qualifications

• Bachelor's Degree in Business Administration, Finance, or related field preferred.
• Minimum of 2 years of experience in banking operations.
• Experience with account reconciliation and financial transactions.
• Excellent communication skills, both verbal and written.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Exceptional problem-solving skills and attention to detail.
• Commitment to providing outstanding customer service and building positive customer relationships.

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Job Description

• We are seeking a highly motivated and customer-focused individual to join our team as a Social Media Customer Support Associate.
• In this role, you will be working hand in hand with other existing team members to manage our company's social media channels, engage with customers, and provide timely and effective support.

Responsibilities

• Monitor and respond to customer inquiries and comments on social media platforms (e.g., Facebook, Twitter, Instagram).
• Monitor and promptly address customer inquiries, comments, and complaints with professionalism and efficiency using our social media platforms.
• Provide accurate information and assistance to customers regarding products and services.
• Escalate customer issues to appropriate teams for resolution, when necessary.

Qualifications

• Bachelor's degree in Marketing, Communications, or a related field (preferred).
• Previous experience in social media management or customer support roles. Minimum 2 years
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to interact with customers professionally and courteously.
• Proficiency in using social media management tools and platforms.
• Ability to multitask, prioritize, and manage time effectively.
• Creative thinking and problem-solving skills.
• Knowledge of digital marketing trends and techniques (a plus).