Customer Support Associate at Roqqu Nigeria Limited

Position Overview

• We are seeking a Customer Support Associate to join our team.
• The ideal candidate must have experience in banking, account reconciliation, and exceptional customer service skills.
• The primary responsibility of this role is to provide timely and accurate support to customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities

• Provide prompt and courteous assistance to customers via various communication channels. including phone, email, and live chat. Address customer inquiries, concerns, and complaints promptly and professionally.
• Account Reconciliation: Perform account reconciliation tasks to ensure the accuracy and integrity of customer accounts. Identify and resolve discrepancies promptly and communicate findings to relevant stakeholders.
• Investigate and resolve customer issues, such as transaction disputes, account discrepancies, and payment processing errors, in a timely and efficient manner. Escalate complex issues to appropriate teams or management as needed.
• Maintain accurate and detailed records of customer interactions, transactions, and issue resolutions. Ensure compliance with data protection and privacy regulations in handling customer information.
• Collaborate with cross-functional teams, including operations, finance, and compliance, to address customer needs, streamline processes, and improve service delivery.

Qualifications

• Bachelor's Degree in Business Administration, Finance, or related field preferred.
• Minimum of 2 years of experience in banking operations.
• Experience with account reconciliation and financial transactions.
• Excellent communication skills, both verbal and written.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Exceptional problem-solving skills and attention to detail.
• Commitment to providing outstanding customer service and building positive customer relationships.