Social / Digital Media Officer at 360 Creative Innovation Hub

Job Overview:

• We are seeking a dynamic Digital Marketer to join our fashion hub and retail store.
• The role demands a creative, customer-focused professional with a passion for fashion.
• Key responsibilities include managing client relationships, driving social media engagement, and enhancing brand visibility. Exceptional communication skills and a strategic mindset are essential.

Responsibilities:

• Customer Relations: Maintain strong relationships with customers via social channels.
• Omni-Channel Strategy: Implement a seamless customer experience across all channels.
• Content Creation: Develop engaging content that promotes the brands across digital platforms.
• Social Media Management: Regularly update all social media platforms and respond to comments/messages.
• Brand Promotion: Promote the coworking space, its members, the collective, and its designers.
• SEO and Website Management: Optimize and update the websites, including managing WordPress and WooCommerce platforms.
• Analytics: Monitor and analyze digital marketing campaigns and social media performance.
• Email Marketing: Manage email campaigns, including design and content.
• Partnership Development: Collaborate with fashion influencers and bloggers for promotional activities.
• Event Promotion: Promote events hosted at both the coworking space and the collective.
• Community Engagement: Foster a strong online community that mirrors the physical spaces.
• Stay Up-to-Date: Keep up with the latest trends in digital marketing, social media, and the fashion industry.

Qualifications:

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Significant experience in digital marketing and social media management.
• Proficiency in WordPress, WooCommerce, SEO, email marketing software, content management systems, and data analytics tools.
• Deep understanding of the fashion industry and Fashion coworking spaces.
• Proficiency in social media platforms, analytics tools, CRM software, and video editing tools (Capcut, Inshot, etc).
• Strong communication skills, creativity, problem-solving abilities, and a customer-focused approach.
• Ability to develop engaging content and manage multiple tasks independently or within a team.