Service Management Executive at Internet Solutions

Summary

• We are seeking a Service Management Executive to join our team, to ensure efficient and effective delivery of services to clients and internal teams.
• The role involves overseeing service performance, ensuring service quality, managing service delivery timelines, and addressing service-related issues in collaboration with relevant teams.

Job Responsibilities

• Continuously scan and monitor customer links to ensure seamless service delivery.
• Identify and report any performance issues or irregularities in service links.
• Act as the first point of contact for customer complaints, addressing concerns promptly and professionally.
• Provide preliminary troubleshooting for service-related issues to ensure timely resolution.
• Forward unresolved customer complaints to the appropriate department or channel for further resolution.
• Maintain accurate records of customer complaints, service disruptions, and troubleshooting efforts.
• Provide regular reports to the Head of Service Management or Team Lead, highlighting key issues, resolutions, and trends.

Qualifications & Skills

• HND / BSc Degree and professional qualification in relevant course
• Minimum of 2 years’ experience in similar field
• Strong communication and problem-solving skills.
• Ability to manage customer relations effectively.
• Experience in service management or NOC is a plus.