Job Offers at Internet Solutions

Summary

• We are seeking a Service Management Executive to join our team, to ensure efficient and effective delivery of services to clients and internal teams.
• The role involves overseeing service performance, ensuring service quality, managing service delivery timelines, and addressing service-related issues in collaboration with relevant teams.

Job Responsibilities

• Continuously scan and monitor customer links to ensure seamless service delivery.
• Identify and report any performance issues or irregularities in service links.
• Act as the first point of contact for customer complaints, addressing concerns promptly and professionally.
• Provide preliminary troubleshooting for service-related issues to ensure timely resolution.
• Forward unresolved customer complaints to the appropriate department or channel for further resolution.
• Maintain accurate records of customer complaints, service disruptions, and troubleshooting efforts.
• Provide regular reports to the Head of Service Management or Team Lead, highlighting key issues, resolutions, and trends.

Qualifications & Skills

• HND / BSc Degree and professional qualification in relevant course
• Minimum of 2 years’ experience in similar field
• Strong communication and problem-solving skills.
• Ability to manage customer relations effectively.
• Experience in service management or NOC is a plus.

go to method of application »

Job Summary

• We are seeking a detail-oriented Project Manager/NOC Coordinator to oversee and coordinate all documentation and reporting related to Hub Site Clearing Project across various states.
• This role requires interfacing with field supervisors, maintaining accurate records per site, and ensuring timely communication of updates and escalations to relevant stakeholders.

Key Responsibilities

• Coordinate and manage site-level data and documentation across all states involved in the project.
• Serve as the central point for receiving and verifying daily progress reports from Field Operations Service Supervisors.
• Track project milestones and deliverables using standardized templates and formats.
• Maintain an organized system of project documentation, including site status, photos, clearance records, and issue logs.
• Flag delays or issues proactively and coordinate resolution strategies with the Technical and Field Operations teams.
• Prepare weekly and ad-hoc status reports for both internal and client-facing review.
• Work closely with the NOC team to ensure remote visibility and monitoring where applicable.
• Enforce compliance with project processes, documentation standards, and timelines.

Qualifications & Experience

• B.Sc. / HND in Engineering, Project Management, or a related field.
• 3–5 years of experience in project coordination or technical operations (telecoms infrastructure experience is a plus).
• Strong proficiency in MS Office Suite (especially Excel, Word, and PowerPoint).
• Proven ability to manage documentation across multiple locations.
• Excellent communication and coordination skills.

go to method of application »

Job Summary

• We are looking for a dependable and resourceful Field Operations Service Supervisor to act as our eyes on the ground in Abia, Benue, Ebonyi and Enugu for Hub Site Clearing Project.
• The ideal candidate must be an indigene or well-established resident of the state, familiar with the terrain and capable of ensuring proper site-level execution and reporting.

Key Responsibilities

• Supervise all site clearing activities in the assigned state, ensuring that project specifications are followed.
• Provide daily updates (status, challenges, photos) to the Project Manager/NOC Coordinator.
• Conduct pre-clearance assessments and post-clearance verifications for all sites.
• Ensure timely mobilisation of local resources and resolve minor operational issues promptly.
• Maintain safety and compliance standards on-site during all operations.
• Escalate issues requiring intervention from the central team.
• Liaise with community stakeholders where necessary to facilitate smooth operations.

Qualifications & Experience

• OND/HND/B.Sc. in any field (Technical background is an advantage).
• Must be a confirmed indigene or long-term resident of the state.
• 2–3 years of field operations experience, preferably in telecom or infrastructure projects.
• Strong reporting and communication skills.
• Ability to take initiative and work independently with minimal supervision.
• Access to a smartphone and ability to capture site photos and documentation digitally.