Senior Technical Service Officer at Eta-Zuma Group W/A Limited

Job Summary

• The core functions of Technical Services & Equipment Department are optimizing the use of technical resources and equipment to ensure efficient, safe, and cost-effective operations.
• An Administrator working in the Technical Services & Equipment Management Department is primarily responsible for providing administrative and logistical support to ensure the smooth operation and coordination of technical and equipment planning activities.

Responsibilities

• This role facilitates efficient departmental operations by handling administrative tasks, supporting documentation, and enabling effective communication and coordination within the Department.
  • The Department Senior Officer to TS & EM Department will act as 2IC of HOD and take charge in the absence of HOD.
  • Shall support the HOD in managing the Electrical, Mechanical and Material and Planning Units.
  • Shall support the HOD to manage equipment records, assist with planning and scheduling, communicate between teams, maintain compliance and use technology to ensure efficient and safe mining activities.
  • Shall provide administrative support to the department in Document management, Processes, and training on departmental processes.
  • The Department Senior Officer must maintain the highest level of integrity, demonstrate the I-REAP core values and be a contributor to the desired cultures, leading by example in all areas, and ensuring that line and staff are coordinated and kept abreast of corporate strategy and direction at all time.

Principal Duties and Responsibilities:
Operational and administrative support:

• Effective administrative services
• Custodian of internal systems, SOPs, process documents
• Manage document processing, registration, tracking and archival
• Manage departmental assets, work tools, facilities, etc.

Departmental Strategic Execution and Coordination:

• Ensure efficient support of execution of key initiatives of the HOD.
• Coordinate departmental collaboration on all admin matters within EZM and with corresponding departments in Client Companies.
• Ensure that business processes within the department are up to date.

Performance and Staff Management:

• Supervise the tasks assigned to the different HOUs and departmental team for effective closure.
• Facilitate relevant training on departmental processes, compliance requirements, and documentation and best practices for operation.
• Support the HOD in appraising staff of the department, provide mentorship/guidance to new staff and drive continuous improvement in staff performance.
• Shall be responsible staff training and retraining.

Reporting and Compliance:

• Collate, compile and provide operational report to the HOD for review and submission to the EC.
• Maintain all compliance lists and requirements, ensuring effective monitoring and timely escalation to achieve 100% compliance.

Business Continuity and Succession Planning:

• Act as 2IC to HOD and take charge in the absence of the HOD.
• Support in managing any unit or departmental function of any exited staff, by ensuring that each position has a replacement at any given time from internal resource pending replacement.
• Ensure that proper handover is done and all company tools are retrieved
• Ensure that staff functions are rotational so that anyone at any given time can cover all roles.
• Collaborate with HOD to organise departmental-level onboarding of new hires, including provision of all tools, systems and work requirements.

Governance & Baseline Competencies:

• Reporting: The department senior officer shall report directly to the HOD of the department and collaborate with ECSEC Admin on all admin-related matters.
• Admin Structure: The department senior officer shall be considered as Intermediate Senior Management.
• Baseline Competencies: Shall have understanding of document management principles, understanding of project management, ability to prepare and present management reports and understanding of departmental operations.

Qualifications

• A Bachelor’s degree in Engineering, Technical Management, Mechanical/Electrical Technology, Business Administration, Facilities Management, or a related technical or administrative discipline is required.
• Possession of professional certifications such as: CMMS certification (Computerized Maintenance Management Systems) CEM (Certified Equipment Manager) PMP (Project Management Professional)
• NEBOSH or other health and safety certifications is highly desirable.
• Postgraduate qualification (e.g., MBA, MSc in Engineering Management, or Facilities and Equipment Administration) will be considered an added advantage, especially for those supporting strategic operations and high-value asset oversight.
• A minimum of 5 years professional experience in a technical services, maintenance coordination, facilities management, or equipment administration role, with at least 3 years in a supervisory or technical administrative position.
• Hands-on experience in working with technical departments, maintenance teams, equipment service providers, or asset management units in a structured corporate, industrial, or institutional setting is essential.

Salary
N600,000 - N700,000 Monthly.