Senior Support Services & Compliance Executive at Lavita Group

Job Objective(s)

• The Senior Support Services & Compliance Executive is a key multifunctional role responsible for providing high-level operational, administrative, and compliance support across Lavita Group.
• The role supports executive management, business development, client engagement, customer relationship management, and internal quality control.
• The employee ensures that all internal processes meet required regulatory, financial, operational, and service excellence standards.
• They serve as a core liaison with stakeholders, government agencies, financial institutions, and clients while maintaining full oversight of all documentation, tender submissions, compliance obligations, and administrative workflows.

Responsibilities
Executive & Operational Support:

• Provide direct support to management across all business units.
• Coordinate executive schedules, follow-ups, and task execution to ensure seamless operations.
• Maintain structured documentation systems for all support services activities.

Business Development & Client Engagement:

• Engage clients professionally on behalf of the company and maintain ongoing communication.
• Support business development initiatives by preparing documents, proposals, presentations, and follow-ups.
• Ensure excellent customer relationship management across all client interactions.
• Track and document client concerns, feedback, and project-related activities.

Compliance, Quality Control & Internal Governance:

• Oversee all quality control processes and develop standard operating procedures (SOPs) for consistent service delivery.
• Ensure strict compliance with regulatory, statutory, and company standards.
• Monitor expiry dates of certificates, permits, licenses, and renewals and ensure timely updates.
• Conduct periodic audits of compliance documentation, ensuring completeness and accuracy.

Documentation, Records & Reporting:

• Manage documentation for bank account opening, credit facilities, loan processing, and financial compliance.
• Handle government agency registrations such as CAC, BPP, NACA, NHIS, SON, TAX authorities, and state regulatory bodies.
• Maintain comprehensive internal registers for certificates, renewals, approvals, and submissions.
• Record all steps, actions, communications, and documentation related to all assigned tasks—ensuring full traceability.

Tender Sourcing, Preparation & Submission:

• Proactively search for contract opportunities via newspapers, government portals, online tender platforms, and procurement websites.
• Conduct first-level review of eligibility criteria and recommend opportunities to management.
• Prepare complete tender submission packages including forms, technical documents, financial compliance documents, and company profiles.
• Ensure that all tender documentation meets 100% compliance requirements prior to submission.
• Track all submitted tenders and maintain a master tender database for follow-ups.

Stakeholder Engagement:

• Liaise with government institutions, financial partners, vendors, contractors, and business stakeholders on behalf of management.
• Represent the company professionally when dealing with external entities.
• Ensure prompt follow-ups and provide weekly status updates on all pending tasks without waiting for reminders.

Proactive Follow-up & Accountability:

• Independently follow up all assigned tasks end-to-end until completion.
• Take ownership of deadlines, renewals, correspondence, and internal approvals.
• Provide clear, written reports summarizing progress, next steps, and timelines.
• Ensure every task is documented, archived, and accessible.

Performance Expectations

• Maintain 100% compliance with all regulatory, statutory, and client requirements.
• Zero missed deadlines for renewals, submissions, or tenders.
• Fully documented workflows and step-by-step processes for all tasks handled.
• Professional and timely communication with clients and stakeholders.
• Monthly process improvement suggestions and quality control insights. Ensure the organization complies with local, national, and international regulatory requirements.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Public Administration, Management, Law, or a related field.
• 4 - 6 years experience in compliance, administrative operations, business support, or corporate services.
• Strong knowledge of government regulatory processes and compliance frameworks.
• Experience with preparing tenders, managing documentation, and handling corporate filings.
• Strong communication and client management skills.
• High proficiency in MS Office suites (Word, Excel, PowerPoint).

Key Skills & Competencies:

• Exceptional attention to detail and documentation accuracy.
• Strong multitasking, organizational, and time management abilities.
• Professional communication and stakeholder management.
• Proactive initiative and ability to follow through without supervision.
• High level of integrity, confidentiality, and discretion.
• Ability to create and implement standard operating procedures (SOPs).
• Analytical mindset with strong problem-solving capabilities.