Sales Team Lead - State Business - Anambra at Credit Direct Limited

We are seeking a dedicated and results-oriented Sales Team Lead to drive performance and growth across our Anambra, Ebonyi and Delta State Business Unit.

Job Details

Develop and implement effective strategies for initiating new mandates while overseeing a team dedicated to executing sales objectives. The focus will be on fostering both customer acquisition and retention by leveraging internal and external data to achieve optimal outcomes.

Key Responsibilities:

• Develop and oversee daily work plans for each team member.
• Develop and harness each team members’ skill to achieve the team target
  Organize periodic team marketing activities.
• Prospect and obtain necessary approvals for new markets/mandates.
• Conduct KYC on each customer introduced to the business by any team member.
• Aid team members in closing sales with difficult but willing prospects
• Assists management with hiring processes and new team member training/onboarding.
• Develops strategies to promote team member adherence to company regulations and performance goals.
• Conducts team meetings to update members on best practices and continuing expectations.
• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
• Ensures company brand materials and physical working spaces meet and exceed company presentation standards.
• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
• Supports team manager and performs management duties when business manager is absent or out of office.
• Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary.
• Provide direction and clarify responsibilities for team members.
• Communicate effectively with team members and ensure that they are accurately and promptly informed as required. 
• Ensure team cohesiveness and effectiveness within the division. Ensure a seamless handshake with the processes and teams of other divisions.
• Ensure employee engagement within the team.
• Plan, support, evaluate the performance of members of the division. 
• Provide development support and equip team members with the knowledge and skills required to perform their job effectively. 

Requirements

• Critical Thinking, Problem Solving and Analytical Skills
• Leadership, Influencing and Motivation 
• Relationship Management (including collaboration & teamwork)
• Effective Communication Skills
• Change Management 
• In-depth Knowledge of Consumer Lending 
• Database Management