Sales Executive at Onyx Beauty Hub

Job Description

• The Sales Executive is responsible for driving revenue growth by delivering exceptional customer experiences, converting inquiries into sales, and building lasting relationships with clients.
• As a representative of Onyx Beauty Hub, the Sales Executive must embody the elegance, professionalism, and excellence associated with a luxury beauty brand while consistently achieving sales targets.

Key Responsibilites
Sales & Revenue Generation:

• Meet and exceed daily, weekly, and monthly sales targets.
• Convert walk-in customers, online inquiries, and leads into paying customers.
• Upsell and cross-sell products and services to maximize order value.
• Follow up on quotations, abandoned carts, and pending customer inquiries.
• Generate new business opportunities through referrals and prospecting.

Customer Experience:

• Deliver a premium customer experience at every touchpoint.
• Understand customer needs and recommend suitable products.
• Build long-term relationships that encourage repeat purchases.
• Handle customer concerns professionally and ensure timely resolution.
• Maintain a high level of product knowledge to confidently advise customers.

Product Knowledge:

• Develop in-depth knowledge of all hair products, wigs, closures, frontals, accessories, and services.
• Stay informed about new product launches, promotions, and industry trends.
• Educate customers on product care and maintenance.

Sales Administration:

• Accurately process customer orders using the company's systems.
• Prepare quotations, invoices, and sales documentation.
• Maintain accurate customer records and sales reports.
• Ensure proper handover of completed orders to the Logistics and Customer Service teams.

Business Development:

• Identify and pursue new sales opportunities.
• Build relationships with wholesale customers, salons, stylists, influencers, and corporate clients.
• Participate in exhibitions, campaigns, and promotional events when required.

Team Collaboration:

• Work closely with the Marketing, Customer Service, Production, Logistics, and Finance teams to ensure smooth order fulfillment.
• Share customer feedback and market insights to support product and service improvements.

Requirements

• Bachelor's Degree or HND in Marketing, Business Administration, Mass Communication, or a related field.
• 2 - 4 years' sales experience, preferably in luxury retail, beauty, fashion, or e-commerce.
• Proven ability to meet or exceed sales targets.
• Strong sales and negotiation skills.
• Excellent verbal and written communication.
• Customer relationship management skills.
• Persuasive presentation and closing abilities.
• Strong interpersonal and networking skills.
• Good numerical and analytical skills.
• Proficiency in Microsoft Office and CRM/sales management tools.
• Ability to  work under pressure and manage multiple customer interactions.
• Professional, confident, and well-groomed.
• Passionate about luxury beauty products and customer service.
• Self-motivated, proactive, and results-oriented.
• Honest, dependable, and accountable.
• Excellent attention to detail.
• Positive attitude with a strong team spirit.