Sales Representative - West Africa at Smartflow Technologies Limited

Responsibilities:

Nature and Scope

• Cultivate relationships with Airlines and MRO’s, showcasing the innovative offerings of both Aerosphere’s and PDQ Air spares.
• Ensure a consistent influx of relevant RFPs from potential customers.
• Keep our client base informed and engaged with the latest products and services from both companies.
• Provide insightful reporting and feedback on sales opportunities, market trends, and developments within West Africa.

Customer Relationships

• Cultivate and maintain positive relationships with top customers, being proactive with on-site visits when required.
• Resolve customer disputes promptly and efficiently.
• Maintain and update meticulous sales and customer records.
• Exhibit flexibility by working outside regular office hours to provide essential support to the region when necessary.

Sales

• Diligently follow up on customer quotes and sales orders.
• Implement effective strategies for upselling, encouraging new products, bulk orders, consignment options, and long-term contracts.
• Monitor and ensure the timely delivery of all open orders by collaborating with the inside sales team.
• Devise and execute strategies for diversifying customer portfolios across new product families.
• Introduce customers to the latest features on Aerosphere’s' website for an enhanced user experience.

Marketing

• Stay abreast of industry advancements, ensuring a comprehensive understanding of new products and features.
• Keep a vigilant eye on the competitive landscape in West Africa, providing strategic advice on market developments.
• Regularly report regional performance, address emerging issues, present sales forecasts, and communicate implemented growth strategies.

Internal Support:

• Collaborate with other departments by providing crucial feedback on regional requirements.
• Proactively address and follow up on any payment issues, ensuring a seamless financial transaction process

Requirements:

• Minimum of three (3) years of hands-on experience in the role
• Bachelor’s degree in the aerospace industry or a related discipline.
• Possess a strong educational background, demonstrating proficiency in written and spoken English.
• Exhibit excellent communication skills, both verbal and written, with a modern and dynamic approach.
• Uphold professionalism at all times, showcasing a keen focus on accuracy in high-pressure situations.
• Demonstrate strong mathematical, analytical, and problem-solving skills.
• Excel in organizational and multitasking abilities, paying meticulous attention to detail.
• Showcase expertise in project and time management, thriving under strict deadlines.
• Exhibit strong decision-making skills during critical situations, going the extra mile to offer superior service.
• Bring passion and energy to the role, embodying the ethos of 2024.
• Proficient in the latest software tools, including Microsoft Outlook, Word, Excel, and PowerPoint.