Sales Manager at Softhills Limited

Key Responsibilities:

Sales Strategy & Execution:

• Develop and execute effective sales strategies that align with Softhills' business objectives and drive revenue growth.
• Identify emerging market trends, customer needs, and new business opportunities to maintain Softhills' competitive edge.
• Analyze sales performance metrics and use insights to improve the sales
• process and optimize results.

Team Leadership & Development:

• Lead, mentor, and motivate a team of sales representatives to ensure they achieve individual and team sales targets.
• Provide ongoing training and development to improve the team’s sales skills,
• product knowledge, and customer engagement techniques.
• Foster a high-performance culture by setting clear expectations, conducting regular performance reviews, and recognizing achievements.

Customer Relationship Management:

• Build and maintain strong, long-lasting customer relationships to ensure high levels of customer satisfaction and loyalty.
• Work closely with customer service to address any customer inquiries, complaints, or concerns, ensuring timely resolutions.
• Develop customer retention strategies and ensure that customers receive value-added solutions.

Upselling, Cross-Selling, and Down-Selling:

• Create and implement effective upselling, cross-selling, and down-selling strategies to maximize revenue from each customer.
• Train the sales team on identifying opportunities to offer additional products or services that meet customer needs.

Order Confirmation & Follow-up:

• Oversee the process of confirming customer orders, ensuring all details are accurate and clear.
• Coordinate with the logistics team to ensure seamless order fulfillment and timely delivery.
• Follow up with customers post-purchase to ensure satisfaction and identify opportunities for repeat business.

Collaboration & Communication:

• Collaborate with the marketing team to align sales efforts with promotional campaigns, lead generation strategies, and product launches.
• Work closely with the logistics team to ensure smooth order processing, timely deliveries, and address any potential issues.
• Provide regular reports and updates to senior management on sales
• performance, customer feedback, and market trends.

Qualifications:

• Bachelor's degree in Business, Marketing, Sales, or a related field.
• Minimum of 3-5 years of experience as a Sales Manager or in a similar leadership role,
• with a proven track record of achieving sales targets.
• Strong leadership skills with the ability to inspire, coach, and manage a sales team.
• Excellent interpersonal and communication skills, with a focus on customer satisfaction.
• Proficiency in using CRM software and sales analytics tools to drive decision-making.
• Strong understanding of eCommerce, retail, or related industries.
• Results-oriented mindset with the ability to thrive in a fast-paced, dynamic environment.

Key Skills:

• Sales Leadership: Demonstrated ability to lead and develop high-performing sales teams.
• Customer-Centric: A deep commitment to understanding customer needs and ensuring their satisfaction.
• Strategic Thinking: Ability to develop innovative sales strategies that drive business growth.
• Collaboration: Skilled at working cross-functionally with marketing, logistics, and customer service teams.
• Data-Driven: Expertise in analyzing sales data to inform decision-making and improve performance.