Job Summary
- Strategic business development through effective customer service management
- Revenue generation- Rigorously drive sales target
Core working relationships
- Clients and Walk in customers
- Technical Team
- Logistics and Procurement Team
- Account Team
- Marketing Team
Task Complexities:
- Building and executing sales strategies to achieve set target with analysis, interpretation and forecasting of general business periodicals
- Drive excellent customer service delivery to ensure that all customer complaints or related issues are addressed promptly
- Coordinate the daily preparation of activity reports on the following; Sales closure, number of unconfirmed orders converted to sales, growth of customers’ database, walk-in clients: Prioritized and segmented by order value, number of online enquiries received and attended to, customer complaints received and resolved daily
- Visit clients’ sites as may be required (before commencement of project, during installation and after installation for resolution and sign off). Primary point of contact for clients from design and project execution to attending to client meetings and making presentation as may be required
- Identifying capacity development needs of customer service team and working with Human Resources to provide trainings
Skills
- Excellent communication skills and evidence of building strong relationships
- Solid knowledge of digital technologies including those involving content management, web analytics, search engine marketing and email marketing
- Able to develop strong value propositions consistent with customer needs
- Ability to connect strategic thinking and planning with hands–on tactical execution
- Project Management Skills and Proficiency in Microsoft packages
- Excellent communication and Presentation skills
Job Knowledge
Sales and Marketing— Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Customer Service— Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management— Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources.
Education
- A Degree in Marketing communications, Social sciences, or Business Administration.
- An MBA will be an added advantage
Experience
- Minimum of 7 years’ experience in Sales and Customer service
- 4 years’ experience in a supervisory role.
Gmail
Yahoomail