Sales & Customer Service Officer at IO Furniture

Job Summary

• To drive sales and achieve revenue target by engaging both new and existing customers. These customers will include visitors to the showroom, email enquiries, in bound telephone enquiries and enquiries via the Company’s website.
• Identifying and engaging prospects, follow up on business opportunities
• Initiating and maintaining profitable relationships with new/ existing customers
• Introducing new/ existing products to prospective clients
• Negotiating contracts, initiating proposals, and closing deals

Core working relationships

• Walk- in Clients
• Existing Clients
• Design & Technical team
• Logistics and Procurement team
• Accounts team
• Production team

Key responsibilities

• Prospecting potential new clients and converting into increased business.
• Designing and implementing a strategic business plan that expands company’s customer base.
• Meeting with potential customers by growing, maintaining, and leveraging network.
• Identifying potential customers within the client organization and set up meetings with the decision makers.
• Ensure that email and telephone enquiries are responded to promptly within 24 hours.
• Prepare accurate quotations, tenders and job orders.
• Daily showroom walkthrough to attach price tags to all items.
• Update showroom stock movement records daily.
• Negotiating and advising on pricing for customer requests.
• Presenting new products and other services, building new and enhancing existing relationships.
• Visit clients’ sites as may be required (before commencement of projects, during installation and after installation for resolutions and sign off).
• Work with the Production, Procurement and Store teams to ensure customer orders are met.
• Follow up with customers on order delivered to ensure clients satisfaction.
• Attend industry functions, such as exhibitions, conferences, workshops, and provide feedback and information on market and creative trends.
• Present to and consult with the senior management on business trends with a view to developing new services, products, and distribution channels.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
• Submission of weekly progress reports and ensuring all data reported are accurate.
• Ensure that data is accurately entered and managed within the company’s database or other sales management system.
• Track and record activity on accounts and help to close deals to meet set targets.
• Identify emerging markets and market shifts while being fully aware of new products and competitors’ status
• Build and promote strong, long-lasting customer relationships by partnering with customers and understanding their needs.

SKILLS

• In-depth knowledge of the industry and current trends (Market Knowledge)
• Excellent social skills
• Ability to handle pressure and meet deadlines
• Solid knowledge of digital technologies including those involving content management, web analytics, search engine marketing and email marketing
• Able to develop strong value propositions consistent with customer needs
• Ability to connect strategic thinking and planning with hands–on tactical execution
• Project Management Skills and Proficiency in Microsoft packages
• Excellent communication and Presentation skills
• Excellent time management and organizational skills

Job Knowledge

•  Sales and Marketing— Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Customer Service— Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Education:

• A Degree in Marketing Communications, Social Sciences, or Business Administration.  
• An MBA will be an added advantage

Experience

4-5 years’ previous experience in a sales and customer service role