Orange group operates from Lagos, Nigeria and for such a fast-paced, entrepreneurial business; some are surprised to learn our company's history spans over 25 years of innovation for consumers in West Africa. With a wholly- Nigerian heritage, Orange Group's drive for financial performance and excellent product delivery today can be seen in its deep roots - a...
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Customer orientation and ability to adapt/respond to different characters.
RESPONSIBILITIES:
Identify and onboard viable agents/ locations for onboarding.
Ensure optimal performance of all agents activated.
Provide support on all activities related to agent onboarding, management, business development, and issue resolution.
Ensure optimal utilization of POS terminals and mobile app.
Monitor Agents’ performance: Transactions count against set targets
Conduct periodic training for agents to keep them abreast of the pricing model, product features, new initiatives and other activities in the agency banking business.
Ensure prompt completion of account opening/onboarding process.
Prompt resolution of issues and complaints by POS Agents
Manage Agents’ activities and intensity in line with set targets.
Ensure consistent visits to Agent location to monitor transactions as well as Agent overall welfare.
Ensure branding materials get to Agent locations and are appropriately displayed.
Periodic visit to an Agent location to ensure proper management and use of the Bank’s POS terminals deployed to Agents.
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