Revenue Assurance Specialist at Eat'N'Go Limited

• The Revenue Assurance Specialist supports the revenue assurance function by ensuring the accuracy, completeness, and integrity of revenue across all business units.
• The role focuses on daily reconciliations, monitoring POS and bank settlements, identifying discrepancies, and supporting control processes to minimize revenue leakage.
• The Specialist works closely with Finance, Operations, Treasury, IT, and external partners to ensure revenue is accurately captured and reported.

Key Responsibilities

• Perform daily, weekly, and monthly reconciliations of sales data, POS transactions, and bank settlements across all stores and business units.
• Monitor POS settlement reports to ensure timely banking and accurate posting of revenue.
• Identify, investigate, and resolve revenue discrepancies, shortages, overages, and settlement delays in collaboration with Treasury and Operations.
• Maintain and update POS complaint logs and claim registers; follow up with banks, payment service providers, and vendors for resolution.
• Validate sales data completeness and accuracy across POS systems, ERP platforms, and bank statements.
• Support the implementation and enforcement of revenue assurance controls and standard operating procedures.
• Prepare detailed reconciliation schedules, variance analyses, and revenue assurance reports for review by the Revenue Assurance Manager.
• Assist with audits by providing reconciliation reports, transaction evidence, and supporting documentation.
• Monitor POS terminals and transaction flows to identify system issues, failed settlements, or operational gaps.
• Support new store openings, payment platform rollouts, and system upgrades by validating revenue flows and settlement accuracy.
• Escalate unresolved or high-risk revenue issues promptly to management with clear root-cause analysis.
• Continuously identify opportunities to improve reconciliation efficiency, automation, and data accuracy.

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field.
• Professional qualification (ACCA, ICAN, or in progress) is an advantage.
• 2–3 years experience in revenue assurance, finance operations, audit, or reconciliation roles.
• Experience in FMCG, QSR, retail, or other high-volume transaction environments is required.
• Strong understanding of POS systems, payment channels, bank settlements, and reconciliation processes.
• Advanced proficiency in Microsoft Excel experience with ERP systems such as Microsoft Dynamics is an advantage.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Good communication and interpersonal skills with the ability to work across multiple teams.
• Ability to manage multiple reconciliations and meet tight reporting deadlines.

Key Skills:

• Sales & Revenue Reconciliation Oversight 
• ERP & POS System Expertise 
• Financial Controls & Compliance 
• Analytical & Critical Thinking 
• Audit Preparation & Documentation 
• High Attention to Detail & Accuracy 
• Problem Solving & Decision Making 
• Integrity, Accountability & Professional Ethics