A Reconciliation and Customer Verification Officer is a specialized finance/operations role responsible for ensuring the accuracy of financial transactions while validating customer identities and data to prevent fraud. This role often sits at the intersection of accounting, compliance, and customer support.
JOB SUMMARY
The primary goal is to maintain the integrity of financial records by reconciling transaction data across branches and verifying that customer accounts or transactions adhere to operational policies.
KEY RESPONSIBILITIES
Transaction & Financial Reconciliation
- Perform daily, weekly, and monthly reconciliation of financial transactions across branches
- Match system records with bank statements and third-party settlement reports to ensure accuracy.
- Investigate and resolve discrepancies, wrongly captured figures and claims.
Customer Verification & Invoices
- Verify customer identities and validate supporting documents for new accounts or existing transactions to prevent fraudulent activity.
- Cross-check customer data with internal database sources.
- Review transaction patterns to detect and flag potential fraud
Dispute Management & Settlement
- Reconcile customer disputes and chargeback cases by investigating financial records.
- Ensure timely settlement of transactions with partners, merchants, and banks.
- Follow up on outstanding entries and ensure resolution within accepted timelines.
Reporting & Documentation
- Generate detailed daily/weekly/monthly reports on reconciliation status, transaction trends, and outstanding issues for management.
- Maintain accurate, up-to-date documentation of all transactions, adjustments, and customer verification records for audit purposes.
Required Skills and Qualifications
- Education: B.Sc/HND Accounting, Finance, Business Administration, Economics, or related fields.
- Experience: Minimum of 5 years in fintech, banking, or digital payments, specifically in reconciliation, settlement and customer transactions verification
- Technical Skills: Proficiency in MS Excel , Accounting Software, and specialized reconciliation tools.
- Analytical Skills: Strong ability to analyze data, identify anomalies, and solve complex problems.
- Attention to Detail: High level of accuracy in handling financial data and spotting errors.
Key Performance Indicators (KPIs)
- Percentage of transactions reconciled daily.
- Turnaround time (TAT) for resolving disputes.
- Reduction in unreconciled discrepancies.
- Accuracy rate of customer KYC verification.
FEMALES ARE HIGHLY ENCOURAGED TO APPLY
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