Revenue Assurance Specialist at Eat'N'Go Limited

The Revenue Assurance Specialist supports the revenue assurance function by ensuring the accuracy, completeness, and integrity of revenue across all business units. The role focuses on daily reconciliations, monitoring POS and bank settlements, identifying discrepancies, and supporting control processes to minimize revenue leakage. The Specialist works closely with Finance, Operations, Treasury, IT, and external partners to ensure revenue is accurately captured and reported.

Key Responsibilities

• Perform daily, weekly, and monthly reconciliations of sales data, POS transactions, and bank settlements across all stores and business units.
• Monitor POS settlement reports to ensure timely banking and accurate posting of revenue.
• Identify, investigate, and resolve revenue discrepancies, shortages, overages, and settlement delays in collaboration with Treasury and Operations.
• Maintain and update POS complaint logs and claim registers; follow up with banks, payment service providers, and vendors for resolution.
• Validate sales data completeness and accuracy across POS systems, ERP platforms, and bank statements.
• Support the implementation and enforcement of revenue assurance controls and standard operating procedures.
• Prepare detailed reconciliation schedules, variance analyses, and revenue assurance reports for review by the Revenue Assurance Manager.
• Assist with audits by providing reconciliation reports, transaction evidence, and supporting documentation.
• Monitor POS terminals and transaction flows to identify system issues, failed settlements, or operational gaps.
• Support new store openings, payment platform rollouts, and system upgrades by validating revenue flows and settlement accuracy.
• Escalate unresolved or high-risk revenue issues promptly to management with clear root-cause analysis.
• Continuously identify opportunities to improve reconciliation efficiency, automation, and data accuracy.

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field.
• Professional qualification (ACCA, ICAN, or in progress) is an advantage.
• Minimum of 2–3 years experience in revenue assurance, finance operations, audit, or reconciliation roles.
• Experience in FMCG, QSR, retail, or other high-volume transaction environments is required.
• Strong understanding of POS systems, payment channels, bank settlements, and reconciliation processes.
• Advanced proficiency in Microsoft Excel experience with ERP systems such as Microsoft Dynamics is an advantage.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Good communication and interpersonal skills with the ability to work across multiple teams.
• Ability to manage multiple reconciliations and meet tight reporting deadlines.