Reports To: Deputy Marketing/Merchandiser – Head of Marketing & Communications
Department: Marketing, Communications & Retail
Location: Lagos, Nigeria
Job Summary
We are looking for a proactive, organized, and customer-oriented Retail Sales Officer with at least 2 years of experience in a retail environment. This role involves managing showroom operations, supporting retail sales, handling customer service responsibilities, and assisting with product uploads and inventory tracking. Experience in a furniture or home/lifestyle brand is a plus. You will report directly to the Deputy Marketing Lead and work closely with the marketing and customer service teams to ensure seamless execution of sales and showroom activities.
Key Responsibilities
Showroom Management
- Ensure the showroom is well-organized and aesthetically presented at all times.
- Oversee cleanliness, item placement, and product replacement immediately after sales or viewings.
- Coordinate with cleaning and maintenance staff for upkeep.
Sales & Customer Service
- Support customers through the sales process—from product education to purchase and post-sale follow-up.
- Ensure timely processing of orders, delivery, and installation coordination.
- Follow up with clients post-installation to ensure satisfaction and gather feedback.
Order & Inventory Coordination
- Update the PIQIT product spreadsheet to reflect accurate stock and pricing information.
- Collaborate with the Store team to receive, inspect, and approve new stock into the showroom.
- Prevent defective products from being displayed or sold.
E-Commerce & Digital Management
- Assist with uploading new products to the e-commerce platform with accurate descriptions and pricing.
- Maintain the digital tracker for retail enquiries and generate monthly reports.
- Ensure retail products are tagged correctly (product name, code, price) and showroom displays follow approved guidelines.
Sales Reporting & Insights
- Provide weekly updates on bestselling items and share with relevant departments.
- Track in-store and online enquiries and assist in analyzing sales trends.
Marketing Support
- Assist in preparing the showroom or warehouse for photoshoots, coordinating logistics and item selection.
- Ensure daily product posts on WhatsApp Stories and follow up on customer enquiries.
- Support SMS campaigns and customer broadcasts as needed.
Customer Database & Reviews
- Maintain up-to-date customer contact records for marketing and follow-ups.
- Assist customer service officers in gathering reviews for products and overall service.
Requirements & Qualifications
- Bachelor’s Degree or equivalent in Marketing, Business, or a related field.
- Minimum 2 years of retail experience.
- Experience in a furniture, lifestyle, or home goods company is an advantage.
- Proficient in Microsoft Office tools—especially Excel, Word, and PowerPoint.
- Strong interpersonal, organizational, and problem-solving skills
- Confident, approachable, and committed to customer service excellence.
- Familiarity with e-commerce platforms or product catalog systems is a plus.
What We Offer
- A collaborative and supportive team culture.
- Competitive salary with room for growth.
- Opportunities to work on exciting retail campaigns and showroom projects.
- Exposure to a leading brand in the design and furniture industry.
Gmail
Yahoomail